Unable to send/cash-out tokens. Support is silent!

[herbalsomml]

Hello, my nickname is herbal_sommelier.

On December 12, I found that I couldn't cash-out my tokens or tip someone, so I created a support ticket.

However, it's been almost 6 days and I still haven't received a response.

It would be great if you could respond, x-mas is coming soon, my rent is coming, and I'm also very worried about my account - I've been streaming on chaturbate for 3 years now, and it would be a great tragedy for me if my account gets locked...

 

[herbalsomml]

Bantokens

I just checked what is this.
it's looks just like online-studio, not an exchanger

 

[herbalsomml]

However, my account still shows the balance I had before.

Token exchanges work like this:
1. The model sends tokens to the exchanger account
2. the exchanger sends money in rubles to the model, deducting its commission.
3. the exchanger withdraws these tokens to his accounts from his account.

This helps models to save time and money on commissions (in Russia the only option available now is bitcoin. the withdrawal fee is 0.0006 BTC. This is supposed to be about 35-50 dollars. However, chaturbate sends tokens at some fictitious rate every time, so the real commission is about 100 dollars per transaction)

Cool. It may just be a de facto statement in the template.

If there's a permanent ban on the account then the tokens balance would logically be zero. I've had a negative balance once because I was accidentally paid twice.

Can you explain how token exchangers were used here? I don't know anything about them, is it crypto or?

 

[cbhours]

I just checked what is this.
it's looks just like online-studio, not an exchanger

It's the original token exchanger as far as I know. They have been around for a long time.

 

[punker barbie]

@herbalsomml I have confirmed that the support team has responded to your inquiry. Ticket #24097479

 

[darthro]

It was an officially written letter to the legal address of chaturbate. (Drafted by a lawyer) It was also an official request through the BBB. I don't think there is anything there that you are talking about.
But if you want to clarify something, please do it under the relevant topic.

Maybe you should take your own advice. Clarify things in your own relevant topic and not here

Your issues are NOT what this topic is about YET you keep bringing them up. I do believe you have been warned by amber to keep YOUR issues confined to your own thread and not keep bringing them up again and again in other threads that have absolutely nothing to do with YOUR problems

 

[herbalsomml]

@herbalsomml I have confirmed that the support team has responded to your inquiry. Ticket #24097479

dude, you're useless.....

 

[yummybrownfox]

Big post almost unrelated to chaturbate, but relevant to the topic of model data leaks

A few months ago onlyfans itself changed my payment details to someone else's. And to a completely different payment system.
It was definitely not a hack of my account or mail (I use a completely separate mail with a complex password, as well as two-factor authorization. In addition, the authorization history shows that authorizations were only from my computer and IP), also I did not receive notifications about the change of payment system.
Moreover, the payment data was changed after I ordered the payment.
In general - it is obvious that this is a problem on their side.
Surprisingly, the payment to someone else's data was successful (although some data remained my own. In this case such payment is usually automatically canceled by the payment system).
I contacted onlyfans technical support and they FULLY ignored my message about it, I only got a reply like “if the money was received, we can't cancel the payment”.
The payment details also had the email address of the person who owns the details. I contacted this person and..... the girl showed me my payment details in her account. In general, somehow onlyfans just mixed up the payment data of users (which is a fatal error - it is in some way a leak of personal data, as well as the payment of funds to another person is not the most pleasant event)

HOLY SHIT, that’s fucking terrifying!

 

[herbalsomml]

HOLY SHIT, that’s fucking terrifying!

I totally agree.
The amount they sent to the other model was really small - $20.
I changed the payment method to SEPA bank transfer on both my accounts, I even still have emails that this particular payment method was linked to my account.
Right after I changed the payment method I ordered a test payment of 20 dollars, however it ended up coming to someone else's COSMOPAYMENT

 

[Vixxen81]

Isn't it illegal to produce porn in Russia?

 

[herbalsomml]

Isn't it illegal to produce porn in Russia?

Yes. It's illegal in Russia and you can go to jail for 8 years even for sending a dick pic to your girlfriend. Thank God I left and live in the European Union.

 

[herbalsomml]

Isn't it illegal to produce porn in Russia?

Also in Russia, LGBT is recognized as an extremist organization and you can go to jail if you are gay

 

[MaLiNka__]

Maybe you should take your own advice. Clarify things in your own relevant topic and not here

Your issues are NOT what this topic is about YET you keep bringing them up. I do believe you have been warned by amber to keep YOUR issues confined to your own thread and not keep bringing them up again and again in other threads that have absolutely nothing to do with YOUR problems

Dude, you're weird. Why are you saying this?
If you pay attention you will see that the conversation was about not receiving an answer. And it is hardly worth counting on explanations.
I said that if there are questions, they can ask them in the appropriate topic, so as not to continue answering something that is not related to the author’s topic.
But you're hitting me again after almost a page of messages. And if I'm not mistaken, I haven't spoken to you at all before this. I don't understand why you have so much anger towards me.

 

[MaLiNka__]

Yes. It's illegal in Russia and you can go to jail for 8 years even for sending a dick pic to your girlfriend. Thank God I left and live in the European Union.

Isn't that an invasion of privacy? Or something like that.
Although I have heard of something similar, if one of the two reports it to the police.
Of course I've heard of porn, but I thought it was more like a studio shoot.
I didn't know it was that serious or crazy. I don't even know how to say it correctly...

 

[herbalsomml]

Isn't that an invasion of privacy? Or something like that.
Although I have heard of something similar, if one of the two reports it to the police.
Of course I've heard of porn, but I thought it was more like a studio shoot.
I didn't know it was that serious or crazy. I don't even know how to say it correctly...

Thanks to the amendments to the law that came out in early 2024 now even regular nudes = porn

 

[MaLiNka__]

Thanks to the amendments to the law that came out in early 2024 now even regular nudes = porn

Um... okay. I think there are no questions here. I'm glad you got out of that and are now in another country.
It's a pity that your story ended this way, it's good that you had another site. Good luck to you!

 

[SCRIPTA]

If anyone is interested in the end of this story.
“We received a complaint about your account and after reviewing it, we concluded that you are associated with token selling or other activities that violate the rules of our platform. Permanent ban. All tokens on your account have been returned to the users who sent them to you.”
By the way, I asked my viewers if they got their tokens back. Chaturbate did not send tokens to anyone)

Would you be willing to share a screenshot of that message from Chaturbate?

A few weeks (or a week) before, I sent tokens to another account - a token exchanger (this is very popular in Russia and chaturbate allows them to work. That is, they receive tokens from models and give the models money in local currency, and then withdraw the tokens from their account themselves)
I may have also sent small amounts of money to other models who were broadcasting

Before, in this thread you mentioned that this act of "selling tokens" was allowed and also provided screenshots of correspondence with Chaturbate to support that claim. If the account to which you sold your tokens is still active, then I'm confused what "selling tokens" means, and why they can ban your account for that activity? English is not my first language, and just hoping for some clarification.

 

[KingMarti]

"selling tokens" means, and why they can ban your account for that activity?

Selling tokens would be sending tokens to a member and having them pay you for the tokens. eg/ instead of cashing out and getting 5cents a token I decide to send them a member for 8cents a token taking advantage of the fact that cb charges 10cent a token, so I get paid more than cb would pay me for the tokens, the member pays less than chaturbate sells the tokens for and chaturbate dosnt make anything. (it dosnt have to be for more than the 5cents, 8cent was just an example to explain why someone might choose to do that rather than cash out)

 

[SCRIPTA]

Selling tokens would be sending tokens to a member and having them pay you for the tokens. eg/ instead of cashing out and getting 5cents a token I decide to send them a member for 8cents a token taking advantage of the fact that cb charges 10cent a token, so I get paid more than cb would pay me for the tokens, the member pays less than chaturbate sells the tokens for and chaturbate dosnt make anything. (it dosnt have to be for more than the 5cents, 8cent was just an example to explain why someone might choose to do that rather than cash out)

Would not both accounts involved in such a transaction be banned?

 

[KingMarti]

Would not both accounts involved in such a transaction be banned?

According to that email, selling tokens is against the TOS, the email dosnt mention buying tokens (which could be because tokens wernt bought or because that's not part of the tos, IDK), which I can see the sense in because the person buying is actively spending money on the site, so rather than remove someone who spends it would seem they remove the options of buying from anyone but them. I havnt checked the TOS to see what is says about it though, just going off what happened, what the email said and thinking of a reason that would make sense for one to be banned and not the other.

TBH the thing I find more interesting in that email is the fact it says it was reported. Unless the report was unrelated and they came across what they ended up banning for by chance when looking into an unrelated report.

 

[SCRIPTA]

According to that email, selling tokens is against the TOS, the email dosnt mention buying tokens (which could be because tokens wernt bought or because that's not part of the tos, IDK), which I can see the sense in because the person buying is actively spending money on the site, so rather than remove someone who spends it would seem they remove the options of buying from anyone but them. I havnt checked the TOS to see what is says about it though, just going off what happened, what the email said and thinking of a reason that would make sense for one to be banned and not the other.

TBH the thing I find more interesting in that email is the fact it says it was reported. Unless the report was unrelated and they came across what they ended up banning for by chance when looking into an unrelated report.

Ah, okay. I understand your possible explanation in keeping the spenders' account active... it's a business, and CB is in this business to make money.

 

[SCRIPTA]

Ah, okay. I understand your possible explanation in keeping the spenders' account active... it's a business, and CB is in this business to make money.

Quoting myself... but without the models, the buyers wouldn't be there. IMO, any broadcasting platforms business model should be that the actual model broadcasters be served/protected first and foremost above all else.

 

[MaLiNka__]

It seems that in the author's context there is nothing to do with "selling tokens". (As described above). In this case, the exchanger was practically the only available way to withdraw funds for a certain period. There is no sale at 0.8. You will most likely be offered a price of 0.4. Or 0.5 but - 10%.
These are not exact figures. But this is the operating principle of all such systems.

 

[AmberCutie]

It seems that in the author's context there is nothing to do with "selling tokens". (As described above). In this case, the exchanger was practically the only available way to withdraw funds for a certain period. There is no sale at 0.8. You will most likely be offered a price of 0.4. Or 0.5 but - 10%.
These are not exact figures. But this is the operating principle of all such systems.

The operating principle of a token exchanger is to buy tokens, so it would be safe to assume that someone using an exchanger is "selling tokens" to the exchanger.

And if selling tokens is against CB's ToS, then buying tokens should be as well. So the "exchanger" accounts should not be allowed to exist. It blows my mind that CB has allowed this, according to the screenshots of the support emails inquiring about them in the past. I wonder if something has changed recently.