Unable to send/cash-out tokens. Support is silent!

[herbalsomml]

Hello, my nickname is herbal_sommelier.

On December 12, I found that I couldn't cash-out my tokens or tip someone, so I created a support ticket.

However, it's been almost 6 days and I still haven't received a response.

It would be great if you could respond, x-mas is coming soon, my rent is coming, and I'm also very worried about my account - I've been streaming on chaturbate for 3 years now, and it would be a great tragedy for me if my account gets locked...

 

[herbalsomml]

It's just really long. No information for so long. Your money is simply being held back, essentially.

And it loses all sense to stream on this platform, as I have no guarantee that I will ever be able to get the tokens I have earned

 

[herbalsomml]

This is the longest break I've ever taken in my entire streaming experience on chaturbate lmfao

 

[MaLiNka__]

And it loses all sense to stream on this platform, as I have no guarantee that I will ever be able to get the tokens I have earned

I hope you will still be able to withdraw your money. But to be honest I lost trust in Chaturbate after my case. And the more I read posts here, the more my distrust grows. I can't say that all situations are unfair. Of course there are some well-deserved bans, but some situations are as absurd as possible.

For example, in your situation, I really don't understand. If someone sent you some amount from a suspicious account and they are investigating it (that's normal), but why not seize this amount? Why can't you withdraw the rest?

And in general, if people are still able to steal tokens and hack accounts, isn't this a problem with the site's security? Why is this responsibility shifted to models?

In order to avoid being hated again, I would like to emphasize Except in cases where the model agrees to such schemes. I'm not sure that anyone would ever consciously do this, but still.

When you first mentioned this, I remembered receiving a similar message many years ago. Something like cashing out tokens for a percentage. But there was no double protection back then, and I heard about people buying tokens from third party sites. But most often it was to steal your money, but you did not receive any tokens. One of the members told me about this. Although, to be honest, I didn’t attach any importance to it at the time.

 

[herbalsomml]

It's me last month:

 

[KingMarti]

@punker barbie I feel like an email update would go a long way even if it's just to say it's still being looked into as going long periods while waiting for a reply can often seem like the ticket has been forgotten about.

 

[punker barbie]

@herbalsomml Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.

 

[herbalsomml]

@herbalsomml Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.

Chaturbate support: