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punker barbie
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  • hey Shirley,

    Regarding 'copyrighted content' appearing on broadcasts.

    Is there any chance could have any guidelines on this as a few have been asking about this. We know that showing a television broadcast / movie or showing a console / computer game on cam is against copyright & not allowed to be shown. But a few have been asking wouldn't this also cover playing music when broadcasting ?
    punker barbie
    punker barbie
    Yes, it includes any recorded music, whether it is played on CD or digitally. If a broadcaster is using music that they did not compose and record themselves, they can be terminated for playing it while streaming.. There's a lot of musicians out there that are kind to cammers and a lot of royalty free music to be had. Support Musicians, don't steal music! ;)
    • Like
    Reactions: roydz
    Hi...i got banned without any reason and did not get my payouts..i got email any tokens in my account i will get in payouts ,but did not get my payouts..it was of my hard work please help me ..thanks
    punker barbie
    punker barbie
    Thank you for bringing this to my attention and I'd be happy to check for you. Can you please confirm your CB user name so I can check your account?
    P
    Pearldoll
    Please pm me,if possible ,I will write my user name there.Thanks
    Hi! I am writing you because my account got banned and I do not know why.
    I get this message:
    "Your cam has been blocked as [...]. Please note that we have zero tolerance for underage participation on our platform or any failure to comply with applicable law. [...]"
    I sent an email to support . I can not understand what I'm wrong about.
    Thank you - Sarahderose
    punker barbie
    punker barbie
    Thank you for posting and I'm happy to report your account is now unlocked. The warning concerned a TV show that you had playing while on cam and a child that was in that show. Please refrain from allowing any copyrighted content from appearing on your live stream. This includes TV shows/movies, music and video games. Happy camming and Thanks!
    Hello, I am writing to you because I suspect my account to have been hacked. Indeed my password has been changed so I can not connect to my account, I had 100 tokens. The support of chaturbate asked me the 4 last digits of my card but I do not remember it any more because I changed the map. thank you for helping me.
    My username is qwasd127 and my email address to contact me is benwtfrd@outlook.com
    punker barbie
    punker barbie
    Thank you for reporting this. Please email support@chtaurbate.com from the correct email and use subject line "Account may be hacked" also, please provide your CB user name in the email. Unfortunately, to verify your token purchase support will need to have the final four digits of your credit card used for the purchase. Can you possibly find the old card, or the paperwork on it, so that can be verified?
    B
    benwtfrd
    Thank you I will try this but unfortunately impossible to find the last 4 digits because it's been a long time since I bought my tokens
    B
    benwtfrd
    Sorry but can you tell me the date of the creation of my account ?
    dear punker barbie

    I am writing you because my account got banned and i get this message

    We have reason to believe that you may have violated our terms of service.

    I have been camming on chaturbate for many years without any problems so i dont know why i got banned

    I did send 2 emails to chaturbate support but i did not get any respons from them

    I hope you can help me out

    with regards , longjohnxl
    punker barbie
    punker barbie
    Thank you for posting. Your account is now unlocked and you can return to camming as usual. Have a good night!
    L
    longjohnxl
    thnx very much punker barbie :)
    I will be back on cam soon
    L
    longjohnxl
    i am wondering if you might know why i got banned ? since i got no clue
    i would like to know the reason so i can avoid being banned in the future
    Hello punker barbie, I am writing to you because my account seems not to be active anymore. I was verified and even had some tokens in it. I was online quite often and never did anything against the rules. I would like to know if possible what is happening. Thank you in advance
    my account is/was Tano10
    punker barbie
    punker barbie
    Your account is locked at this time. Please email support@chaturbate.com with your user name and the subject line "Need help with a locked account" and they will help you get this straightened out. They will be expecting your email.
    T
    Tano10
    Thank you very much for your help. The account looks active now, but username and password are not correct. I haven't changed anything. I asked to reset my password but I received no e-mail. How can I proceed? Thnk you again for your great help :)
    Tano10
    dear punker barbie,i got banned on chaturbate "due to suspected violation of our terms of service." The member's status still appears and the amount of tk earned, but the customer service does not answer me. The email said they can no longer give me assistance. I would like to know what happened and if I ever get one of their real answers?
    thank you
    punker barbie
    punker barbie
    Hi, thank you for posting... could you please confirm your CB user name so I can look into this for you?
    J
    JaideMa
    oh ,my Cb username is jaidema. thank you very very much
    Hello I am writing you because my chaturbate account has been banned for no reason and the chaturbate support is responding all the time "This termination is due to suspected violation of our terms of service." I would like to recover my account because I still have tokens and I put money in chaturbate to have them. Thank you for answering me. My username is: sexcruiser
    R
    redmightxs
    But the email of my chaturbate account is not good. My good email adress is qgiguet@yahoo.com
    R
    redmightxs
    It's true I have not bought tokens since 2014 but I have more than 400 tokens actually on my account so what we do ? We transfer my tokens at a new account ?
    R
    redmightxs
    And what is the reason for my banishment ?
    hi punker. im x_x_omega_x_x i forgot my password. my pc logged out. i dont know why. my account didn´t have the 2 step verfication so i emailed support to give me my password. they replied to tell me: Your account should now work. but how? i can´t log in because the password is wrong. i expected my password or a lynk to change it. hope you can help me i still have like 48 tokens or something lol. ty
    punker barbie
    punker barbie
    Please look for an email from Support@Chtaurbate.com. One of our team is sending you the link and step by step instructions,. I wish you well.
    x_x_omega_x_x
    x_x_omega_x_x
    thank you i will verify it. sorry for bothering u . one last thing may i know the status of my other account x_omega_x i got banned for age verification. i sent my documents but i was rejected like 15 times. even i took the photo next to face on a studio. thats why i made this new one. ty
    Hello punker barbie, I've had an account with Chaturbate for quite some time but a few weeks ago it stopped allowing me to send tokens and getting the message "unable to send tip". Can you assist me in the issue?
    account name:TheFear20
    Thank you for your time.
    punker barbie
    punker barbie
    Your account should be working correctly now. I apologize for this error and I thank you for your patience.
    Hi Shirley, 2 months ago my chaturbate acccount (Dutch4skin) was banned, the email just mentioned 'Your account has been flagged due to suspected violation of our terms of service. I uploaded two vids from my own xhamster account that were not approved, so that must be the violation? I 'm not a model, but just watch/chat/ cam myself. Can you help me out? Best wishes!
    punker barbie
    punker barbie
    Your account is now unlocked---minus the videos you uploaded. We do not allow hardcore videos to be uploaded to any account without appropriate model IDs submitted to back it up.
    D
    dutch4skin
    Thx! Much appreciated!
    hi, there is a member called "magicmirror" that is spamming a pishing site of chaturbate. i blocked him in my chat, but probably he will steal some tokens to others.
    punker barbie
    punker barbie
    Thank you for reporting this user. Support is looking in the account and the appropriate actions will be taken. ;)
    Hi Shirley,

    For some reason my account has been banned again, its asking me to redo ID checks.

    Can you re enable my account, jnathanc ?

    Much appreciated,
    punker barbie
    punker barbie
    Thank you for posting. Please ONLY upload your passport scan and a photo of you holding your PASSPORT next to your face, making sure we can view your entire face and the full passport, including the birthdate and expiration date in the frame. I wish you the best of luck in getting approved.
    Hey Shirley! I've just found that our CB account (rockit88) password is changed. So I got new password through email. I succeeded log in and surprise all the tokens are gone. I saw in token stats that they are tipped away last night to 5-6 different models but mostly to 3 of them. I already emailed support, but hoping you can help us too. Its really awful and hoping your team can resolve this
    punker barbie
    punker barbie
    Tech security is on this and will have you straightened out ASAP. Thank you so much for emailing support and for your post.
    Hey Shirley I've got an oddball question for you. After I finish on CB I typically go stream on twitch. Is it against the TOS to mention that before I close out CB? I know its not a direct competition to CB so I figured it was more of a grey area.
    punker barbie
    punker barbie
    Thank you for your question.... please refrain from promoting any other sites during your time on Chaturbate. ;) While a site might not be specifically named in the TOS, a mention of any other site while live or in your profile on CB can get you banned.
    Metal_Bat
    Metal_Bat
    That's all I needed to know. Thank you!
    My account benmajesty was banned. I tried using another account <Creamypussyhotwife> and was successful but now it wont let me cash out those tokens. Can you please help me unlock my accounts.
    punker barbie
    punker barbie
    Thank you for your post--both of your accounts are unbanned, as of 6:37 PM 7/26. Happy camming.
    Hey Shirley! Can you help me unlock my account it says it was terminated but I wasn't even on all weekend. Username is rwadek
    punker barbie
    punker barbie
    I'm sorry, but no time frame is available at this point.
    R
    rwk12
    Hey Shirley, sorry to be a pain but still no response and just wondering what I can do to get a response?
    punker barbie
    punker barbie
    Your account is now unlocked. I am sorry for the delay. Thank you for your patience.
    Hi Shirley

    Good Evening.
    I tried to login today and find that my account has been banned. I have sent emails to support and you. Can you please help me on this
    My username is ssunilhere. Thanks in advance
    S
    ssunilhere
    Hi Shirley..its almost a month since I have been banned and I really miss camming ..I would like to get back to chaturbate with lot of my fans waiting..I have been camming for years and i believe I did not anything wrong intentionally..It would be great if you help me in getting back to CB..Thanks in advancd
    S
    ssunilhere
    Hi Shirley .. good evening .. .. i had earned almost 20000+ tokens with this id .. with my account now being banned atleast I want to get that hard earned money .. is there any possibility for that ? Thanks ..
    S
    ssunilhere
    Good evening Shirley.. Can you please let me know if I can ever get back to Chaturbate? I really miss camming..Is there any reprieve for me? Thank you !
    Hi there I tried to login today only to find my account has been banned. I sent emails to support with no answer. I was wondering if you would be able to help. My username is garitt. Thanks in advance
    punker barbie
    punker barbie
    Your account is now unlocked. Happy camming!
    G
    Garitt
    Thank you! Do they ever explain why they banned in the first place and who filed the complaint?
    punker barbie
    punker barbie
    If we need more information from the Broadcaster/a promise the violation won't happen again or the Broadcaster needs to be prepared for potential legal action due to the violation, yes. :)
    Joy_Love @punker barbie Please haaalp!! CB gave me the good ole, "you've been banned and age verification needed" screen =( We went ahead and resubmitted that stuff, even though we've been on and active since May! Can you please let me know what the heck is going on with our account?! We love CB and all of our followers! Our username is cjnjoy. Thanks!
    punker barbie
    punker barbie
    You've been verified and your account is unlocked. Happy camming!
    Hi
    My user on CB is "jayplant" and I was flagged for the typical ID verification process.
    I sent in my ID and the photo of me next to it, proving I am 18, so how long would you guess before I can get verified?
    Thanks
    punker barbie
    punker barbie
    You are now age verified and can start camming. Thank you for your patience. :)
    Hi um my account sweetbabyryan is still banned...
    punker barbie
    punker barbie
    I'm sorry, but your account is being held for age review. CB must comply with 18 USC section 2256. Even if you may be 18 years of age, you also must appear to be over 18 years of age to our review panel. So you know in advance, you have a very young face and your account may not approved on review.
    Hi! My accounts ('Sexy Hippies' and 'SexyHippieMan') were banned, around valentine's day. I contacted support,got the 'auto-reply' messages, and finally got a message asking for my address to send my last check to (which didn't arrive). any information at all that i could get about my accounts that would be really wonderful! :) Thanks for your time!
    SexyHippies
    SexyHippies
    My partner and I would really love to cam with CB again! Please let me know what we need to do to participate with the community!
    SexyHippies
    SexyHippies
    Is it possible to learn why the accounts were banned? Is it possible to create a new account? I guess I'm just looking for closure on the matter. Thanks again for your time and effort!
    account name is toytom2393, purchased some tokens but won't let me use them in any way and have had an account banned before. Any help would be greatly appreciated
    punker barbie
    punker barbie
    Please email support@chaturbate.com from the email associated with your most recent account and include user names from your active account & the banned account.
    Hi!

    My account was banned today, while much traffic was coming through, it was a super bummer. I was not doing anything that the site does not allow and I am sincerely confused. My username is nickntay, I still have a remaining balance in my account as well. Please help!
    punker barbie
    punker barbie
    Thank you for your post. It looks like you may have already spoken to support on the matter, as you are unlocked now. ; )
    daisymoonxo
    daisymoonxo
    Should I email you or support to have my followers and tokens transferred to my new account?
    punker barbie
    punker barbie
    Please email support@chaturbate.com with the specific information on the account you want your tokens and followers transferred from and to. Thank you. :)
    hi
    my id ban reson
    id is not valid ok i resubmit my real passport doucument so again ban.
    so i wanna make a new creat account with my real doucument
    so pls help and advice me sweet punker.
    my id "bestsexcouplelive"
    Hi Shirley, If a user wants to use Paypal to purchase tokens, but they don't see it on their payment options how would they go about having this option added ?

    Cheers
    punker barbie
    punker barbie
    I'm not sure what you're asking, roydz. . . I have to assume the user is in a country that our processor does not allow to use PayPal or they have done something to be blocked by PayPal, since there is no option to use it. ;)
    • Like
    Reactions: roydz
    R
    roydz
    Thanks lol, someone had asked me why they couldn't see the paypal option on their purchase of tokens options. But that explains it. Can't thank you enough for all the help you've given :)
    Hi! My account name is sincerelyhaze and I sent in a picture of me next to my passport for ID verification, however it says that I failed it. Is there a way you can verify it for me? I am over the age of 18. Please help.
    Thanks!
    punker barbie
    punker barbie
    Thank you for posting, however if you failed age review by the legal panel there is nothing I can do to change the decision.
    S
    sincerelyhaze
    I don't understand. I am 18, so I don't know why I would fail the review. Do I need to submit other pictures even though those are pretty clear?
    punker barbie
    punker barbie
    CB has to comply with 18 USC section 2256. Even if you may be 18 years of age, you also must appear to be over 18 years of age to a review panel. You have a very young face. I knpw it seems unfair, however when you become 30 or 40 and you'll be happy to be mistaken for being much younger. ;)
    got banned... put in my id and id next to face into the thing and rejected it said it was blurry. sent clear pictures in for a second time and no response yet how long does this process take and if i keep getting rejected what do i do?
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