AUG 9 My account was banned, AUG 11 Support provided me text to verify my identity, AUG 13 i made this pic and sent to them. AUG 14 Support replied me and provided new password of my account WITHOUT giving me unban. I told them "Unfortunately my account is still banned and i can't login". AUG 15 Support replied me: "I'm sorry, we're not able to help you on this matter. Is there anything else we can help with?".