AmberCutie's Forum
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punker barbie
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  • Hello dear Shirley!
    I tried to contact with support via email, but with no luck :(. I hope you will help me. Can you please remove 2-step verification for my account: veronson. I am using new phone, i can't login... PLEASE PLEASE HELP ME!!!
    punker barbie
    punker barbie
    Thank you for contacting Support and verifying yourself as the account holder. You are good to go now.
    V
    Veri
    Thanx a lot Shirley!! We solved it..You are best :)
    Hi Shirley, I sent you an email regarding my account being hacked/phished not even 24 hours after my spending limit form got accepted. I emailed Customer Support on the 29th when it happened, got up to confirming the last 4 of the card I used to purchase tokens, and never heard back since then. I cannot reset my password either as someone changed my email address. My username is aspvptyler
    punker barbie
    punker barbie
    Please look for an email from Support@Chaturbate.com that was sent in reply to the email you sent to Shirley@CB and they will help you with this. I'm very sorry for the lag in communication.
    A
    asvptyler
    Thanks for the response. I did respond requesting my tokens back as they were all spent which was shown in the Tokens Stats. Thanks!
    Hey Shirley, If a guy comes into a models room every other day with a different username tips 25 tokens asking the model something that could get her a warning from CB, but he down votes her after she says no to his request.. is there anything that model can do to try and stop this?

    Cheers
    Hey there yesterday my card was declined from adding tokens today i messaged EPOCH - the way i was adding tokens - and they said that it wasnt allowed to make purchases due to fraud or something along these lines im very confused about it haha if you could help that would be great!
    R
    roydz
    You'd have to get in touch with your bank for them to check this out.
    Hey i have a problem! Help me please , yesterday we have aproval and now ID is not valid. Reason: ID content is blocked why?
    punker barbie
    punker barbie
    Thank you for your post. Your account is now open and I wish you happy Chaturbating!
    Dear Shirley! I need your support, my Studio Account (sandy_babycakes) has something wrong, every subaccount I register is banned for no reason no matter if the model has never worked, can you please help me fixing that? I am missing good prospects for CB , Thanks
    Hello,
    My account was suddenly banned tonight after my broadcast. I have no reason why this would happen. I have been on chaturbate for a month and a half and this is the first issue I have had. I believe that I follow all the rules at all times. This is a mystery to me. My account name is lorna_garcia.
    Thanks for any help,
    Lorna
    punker barbie
    punker barbie
    Your account was reopened soon after you posted this, I hope you had a great show. Please let me know if I can help with anything in the future.
    Hi,
    my account has been blocked unfortunately. I have not done anything to break any rules or so but I could guess it is due to quite a bit of traveling as I sign in from different locations but am not sure. I have contacted Chaturbate trying to solve this but do not get any response, I would be very pleased if my account could get available again.
    My account name: celine_online_cdslut
    Best regards, celine
    punker barbie
    punker barbie
    Thank you for your post. Please email Support@Chaturbate.com for help in reopening your account. They need some information to unlock the account for you.
    C
    celine_cd
    Thank you for your reply.
    I will try to contact them again.
    Thanks, I appreciated your help.
    Hello!
    last night while on cam, my account was randomly banned... Not sure why, are you able to help me? Sadmemesonly <-- my account name

    TYSM
    punker barbie
    punker barbie
    You are live on cam now, so happy Chaturbating!
    macatrama
    macatrama
    the same happen to my please help me o get my account back please
    Hello, my account was unblocked by support 2 days ago, after unblock i wrote them a reply, after my reply they blocked my page back and do not reply me.
    Please, tell me, should i wait for their reply? Because i'm waiting for it already 3 days....
    Name: Leasecret
    L
    Landflower
    Why nobody reply me... :(
    R
    roydz
    Your account isn't banned from the looks of it. So you are free to broadcast.
    Hi Shirley,
    My account´s name is count_of_count_ger and I I got 18 some weeks ago (yay).
    Well for a reason I cannot explain myself, I´ve got banned. I contacted the support but I only got bot-messages. :(
    I created a new account but all my age-verifications are not accepted... (Duplicated ID or some other things that are just not true)
    I hope you can help me. I would like to explain you all this more

    Greetings
    punker barbie
    punker barbie
    Hi and thank you for your patience. Your account, count_of_count_ger is now unlocked and ready for camming. Wishing you much success on Chaturbate!
    Count_of_Count
    Count_of_Count
    Thank you very much, my Lady! :)
    I hope nothing happens to me again... x)
    My username is manchestercpl69 and i have been banned without any reasons for weeks and the support never replys my email. Can you help me with this ban issue? Thanks a lot.
    punker barbie
    punker barbie
    Thank you for your patience. Your account is being reviewed by management. Please be on the lookout for an email from support@chaturbate.com.
    Hi Shirley.
    My user name is TravelingMonger
    My girlfriend didn't lock the door while broadcasting and her nephew got into the broadcast area.
    She got him out as quickly as she could, but the incident got noticed by Chaturbate.
    Any help would be greatly appreciated!
    We're making sure the door is locked or blocked so NO ONE can get into our broadcast room again.
    Cheers,
    John D. Wilson
    AKA TravelingMonger
    Shirley, hey! I want to know if you can help me, as my Studio Account is having issues, I cannot register new sub-accounts. Can you please help me with that :( Studio Account: sandy_babycakes. Thanks Shirley!
    Hi Shirley.My account was banned for underage suspicion (account name "yumihearts"). I submitted all my documents again, but no result. Today, I found out that a studio where I was supposed to work is artificially banning me. They told me: it is us who are banning you and we will not let you work unless you work for us. Also, I will not be able to work on CB as the studio people will keep banning me.Best.Yumihearts
    T
    Tunuk Talantbekova
    As I surfed on this page, many models are facing these fake reports. I have big amount of money that is freezed now. Please help as i cannot even get a decent response from chaturbate support :(
    Hello Punk I live in Dk/Denmark, and I've been trying to transfer some money. and I'm stuck.
    I moved it first to paxum but now I have no idea how to transfer it to a Danish account or anything. I have mor info pls help
    A
    AdamcsModel67891
    Ftm23 and sorry the late answer
    punker barbie
    punker barbie
    Thank you for posting. If you are trying to transfer from Paxum to your bank account, you will need to contact Paxum for information on how to do that. If you want to change your payment method with Chaturbate to wire transfer, then email Support@Chaturbate.com. Please note that there is a $500 minimum payout required to receive wire transfers for your country.
    A
    AdamcsModel67891
    I cant get Cs to get them to my Danish bank account, the paxum arereally slow. So hopefull Firstchoice will be better.
    eventhough I have to get approved.
    Paxum dont see my dainsh account as a wire account becaue it is in dkkk/kr and not eur. but the bankhandels eur..
    Hi Shirley, my account is banned because of abuse of reports
    Yesterday one guy was spamming at my room and were asking other guys to report my room. Today i visited my room and it says i'm banned
    Also, i can assume this guy could write fake reports under other names. Please pay your attention to this
    I work on chaturbate over 5 months and i never had any warnings, any bans or problems with my account
    Name: leasecret
    punker barbie
    punker barbie
    Support reached out to you today to go over your account. Please let me know if you didn’t hear from them. Thanks!
    L
    Landflower
    Yes they do. They unblcoked my page and after my reply they blocked it back and do not reply.
    L
    Landflower
    @punker barbie I dont know, maybe they're not replying because of trying to resolve the problem.
    Do you have any information about it?
    Dear Shirley, may you please help me, one of my accounts: Halsey18 has been banned with no reason. I know that I haven't done anything against TOS, and they say it was due to Suspected violation of them. However no specific reason, what happened is that someone else appeared on cam before.
    I have had problems the traffic has decreased considerably, it is constantly disconnected .I would like to know if you can verify the account?
    In addition, to know if it influences the entrance of traffic at the speed of Internet, because at the moment I have 300 mb of download and 10 of load. Could it help to send more users to my room if I decide to increase it to 300 megabytes of upload and download?
    sweetestapple
    sweetestapple
    i just want to know if i upgrade my internet service to 300 mbps download and upload, that could allow more visitors?
    shapman88
    shapman88
    As Shirley said, "please contact Support@Chaturbate.com and in the subject line mention "traffic improvement." Support and tech will be able to help you from there."
    sweetestapple
    sweetestapple
    Thanks :D
    Shirley, I regret all what i said and made here on this forum, only you have independent point of view which can help me to resolve this technical issue. Please.

    I didn't want to make any post here about ID and i regret that i made it but Please take a look at my situation from my point of view.
    I'm single model on Chaturbate and i don't have anybody who can protect me and find solution of this issue instead of me.
    Oooop1
    Oooop1
    On Jan 4 i got the message from Support that i need to upload another ID because my face doesnt match the photo in ID.
    *My account wasn't banned*

    I made a mistake and uploaded the same ID, even when i was able to provide another ID - International Passport.

    After this mistake my account got a ban and Support no more longer assist me.
    Oooop1
    Oooop1
    My account is still able to upload photos for age verification and there're already uploaded new photos with my another ID - International Passport, please compare both of my IDs and make sure i'm the owner of both of them.

    Thank you. Your chaturbate model - Wiiyou
    Hi, I have transferred my tokens to cash. I do not have a payment method set up and as I don't live in the US I am still deciding what the best payment method is to get my funds.
    My profile now says I have 0 tokens and have transferred it to cash. What will happen to this as I dont have the payment method set up there is no way for chaturbate to send these funds anywhere?
    My chaturbate account is bonnienoire.
    Thanks!
    punker barbie
    punker barbie
    Thank you for posting. If you convert tokens without a payment method on file they remain in your account until you provide Cb with your preferred payment method. While it may show 0 tokens, they have not disappeared. They are awaiting the information on where to send them. :)
    Hi shirley after sometime today i've decide to buy 100 tokens but when i try to tip a model it's say "Unable to send tip. Please contact support."
    My account name is Narak88
    Thank you in advance!
    punker barbie
    punker barbie
    Thank you for letting me know. Support has fixed it and you can tip now,. Happy Chaturbating!
    Hi shirley
    My account is Headon69
    i did some broadcast long time ago got on my account 4000 tokens .
    Today i log in my account for long time and ... ACCOUNT BANNED :) ... the 4000 tokens are still there but i cant use them :( can you help ? what happend ?
    punker barbie
    punker barbie
    Thank you for your post. Support has forwarded this case to the technical department. You should receive an update from Support within 48 hours. Thank you for your patience.
    Hello Shirley , you are the last hope :) my account Meduzzza got banned today with no reason no warning no nothing ! if you could look into i would very very much appreciate it :)

    Thanks @punker barbie !
    M
    Meduzzza
    And one more thing , i cashed out 1500$ few days ago , before the banning of the account. Will i still get paid at the end of the period ?
    Hello Punker Barbie.

    A couple years ago I had work on CB with my boyfriend for about a month, then our room has been banned. After many messages to support I got answer about the reason - we were look to young and our room had many complains that we look underage.
    Several days ago I email support with that story, provide photos how I look right now (29 years old) and ask permission to start new solo account [cont]
    B
    BrianTwink
    [cont] but after I send my old username myafboys they just stopped to answer me.
    Could you please tell me, this is live time bann for me? Because if the reason was that I'm look to young, why I can try to work when I'm older now=)

    Thank you!
    N
    nzhere
    Thats pretty typical of cb support.... lol at the ban for looking too young at 27. Meanwhile the girl with the face of a 12 year old sits there raking in the tokens (ehotlovea)
    N
    nzhere
    Way to go!! Brian you are now forever young in the eyes of Chaturbate
    I emailed support regarding wire transfer.After identity verification,I want to recieve money by wire as a model but they said in the mail that I could send money by wire.Its confusing.Would you please help and clarify
    support answer that i participate in fraudulent transactions... but i don't do this... they remove all my tokens and banned me... can you help me?
    R
    roydz
    You need to supply your username for Shirley to look into this situation please.
    punker barbie
    punker barbie
    Thank you for your post. Support has already contacted you regarding this. I'm sorry I can't be of more help.
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