I see where the anger is coming from, however I do hope you realize that you have more accessibility to the people in Choice Bank than the chat representative, or myself.
I only know about the offers, time frames, and names from the people in here, so I think that latching at a chat representative might not be helpful. In addition, would you as a service representative, be advising a remote person regarding how to negotiate thousands of Dollars? I know I wouldn't dare to recommend anyone here about the next move.
You can latch at me, no problem, I am already used to it. I've taken Twitter roasts from AVN models, I can face the insults in here. All I wish to know is that everyone got their funds, and that all people can go about their business, so you can put this behind you and focus on your online activity.
I do have a small tip,(I'm a part Ukrainian, and they taught me a few words). Focus on getting the Kapusta, not on roasting a representative.