They're not going to speak to you because it's none of your business. Imagine a friend of yours got a parking ticket. Are you going to email the council with evidence that your friend told you about it and expect to have any input? It's none of your business in the first place and it's none of your business how they are handling it, even if you don't agree with how they are doing so.
You're just an unconnected passer-by, waving in the window.