I'M SO ANNOYED!! I just emailed them this 2/28/2025 literally dipshits these guysView attachment 102609
She's trying, but even if she's unsuccessful, I'm grateful that she speaks English and understands what I'm trying to explain. I feel kind of bad, but I started calling support morons and dipshits, because they are and because I am so frustrated with this endless circle of messages going nowhere. Seriously StripChat, hire half as many Americans as wherever you're outsourcing your support and I wouldn't be so frustrated wanting to put daggers in my eyes with the dumb ass responses I'm getting. A.I. would be better than the way they are handling this.
$31,845. I'm going to try not to bitch you out bc I'm annoyed, but let's see if you can follow jingle bells. I own my domain email, but it is not active right now. Therefore NO ONE can access that email, which is why I told Stripchat support to CHANGE MY EMAIL ADDRESS BECAUSE I CANNOT ACCESS IT RIGHT NOW. I let it expire and they want like $200 to reactivate it. So it's sitting in my godaddy cart. NO ONE has access to that email and the only people who knew I didn't have access was STRIPCHAT after I told them to change the email about 55 times. As you know, you need access to the email if you want to change it.
but thank you for your obvious suggestion of checking my email...I did chat with GoDaddy and I use 2 factor authentication with everything and assumed they would verify when the payment setting was changed. If you have any actual GOOD suggestions, I'm here and I'm dying to know
It wasn't 32k and my dnssec updated, etc etc, I bought ALL THE THINGS and it only recently expired. I know for A FACT it was an employee. It happened right after I told them to change the email bc it was deactivated. I DIDNT ENTER A 6 DIGIT CODE BC I DIDNT FING CHANGE MY PAYMENT SETTINGS!!!! I looked at my account and tried to post the pay log for the scammer, but it was deleted. All of these questions are relevant and the only other person who could change this info is AN EMPLOYEE. Obviously, there's bigger accounts, but use your brain. I'm not even going to go into detail why that's an irrelevant statement. Sorry I'm going to be a big bitch unless you tell me something that makes sense other than "OH THERES BIGGER ACCOUNTS" Seriously?! stfu. I also saw another i.p login to my SC right after I spoke to support. I just assumed they were fixing what I told them to fix.
Well, you made me laugh and it's a combination of simple and extremely important things. I cannot stand them!! Every other cam site is so helpful and super quick with everything. For as shitty as they are, we should have a bigger payout. 17 times that I've counted....Why is that so difficult? Unless I'm allowed to have 2 accounts to stream with, they should have deleted that account a long time ago. I have a feeling I'm going to have to upload my social and my i.d. for them to finally realize that account needs to be deleted. I started making an account 2+ years ago and forgot about it..never uploaded anything.
I haven't even really gotten into the theft with them bc I'm trying to get them to wrap their heads around deleting an old account I never finished. Email and username is all I filled out. One support guy responded "Your account is in good standing and doesn't need to be deleted" KILL. ME. NOW.
I didn't say you entered the code I was simply confirming you have it setup. There's no auth code for payment settings that I can remember just the initial login. Did you ask stripchat if they removed 2 factor authentication? When you say fixing what you told them to fix that was just changing the email right?
There is hunny buns...on every single cam site. It's not necessarily a code, but it's some sort of verification...No site, that I'm aware of, allows you to just change your payout settings without verification. Stripchat definitely does not allow it, unless you're employed by them and want to steal so you bypass verification.
I know it sends an email link I just meant no 6 digit auth code. When you try to login to the account like say in incognito or something do you still get the 6 digit prompt?
Ok good luck
Depending on the amount in question, why not just pay godaddy the $200 to reactivate the domain/email and be done with it. Seems like it might be worth taking a small financial loss in order to offset a potentially much larger financial win?
I'm not familiar with Stripchat; how do you know this specific information about your cashout being sent to a crypto account without being able to view payout details?
That's why in my previous post above, I was suggesting to simply pay godaddy the $200 in order to reactivate your domain/email. At least you would then be able to gain access (via email verification) to view the payout details; and possibly solve other issues with your accounts that would require email access/verification links.
I could do that, or stripchat can just do their job? I own the domain. I just need a new email provider, which I'm not wanting to do. Even if I activate it the email won't be there, bc all emails are being sent back. It's irrelevant to someone over riding the email verification
Stripchat is an EU company based in Cyprus so that's not surprising that for most English wont be their first language.
Thats not how security works. Your account is tied to your email so if you loose access to your email you shouldn't loose access to your account but you may not be able to log in or accept support requests. Some sites have additional identity checks such as a mobile phone they can call or security questions you can answer but most don't have to implement this and it's your responsibility to make sure you maintain access to your email.
If this is the case you can track any payments made of your account as they are noted in a public ledger. If you know the crypto wallet address they are sent from. It wouldn't make sense for Stripchat to "steal" money from your account at all. Stripchat allocates tokens to you which can be exchanged for money so if Stripchat really wanted to "steal" your funds they would just reset your tokens to 0. There is a chance a rogue employee did this for their own personal benefit but it seems incredibly unlikely especially since sites like Stripchat are required to keep detailed records of transfers in audit logs.
Thats WONDERFUL except I didn't lose access to my email. I still own it, I deactivated it. I only bitched them out after requesting for them to change my email many many times over the past month AND 32 days later they finally did!! This entire shit show is not how security works at all. I'm not going to get into my domain bc it's irrelevant, but thanks for letting me know what usually happens. I misspoke BECAUSE ITS IRRELEVANT. I own the domain. I need to get a new email subscriber like google or live, but I'm not going to. Not yet anyway and that's ok. This way no one can accuse me of someone hacking that email or whatever other b.s. I do not care if they're in Timbuktu. Do at least as good as your competitors or take less of a percentage to make up for it...but I hope they know that I will never let this go, ever..or until they pay me back. Until then all my SC users get a free phone # instead of privates.
www.comparitech.com
Stripchat only gives you a 2fa prompt if both the device and ip are not known (from what I have seen, and if I remember right, I asked Charlie about it and she confirmed, could be mis-remebering that though), new deivce from known ip, no prompt, new ip from known device no prompt. For example I can turn on a VPN and access my account without getting prompted (same with browser, I can change to a new browser thats never been used with sc and not get a prompt) and I can also use a device from my regular ip and not get a prompt. It's honestly the most minimalistic 2fa implementation I have seen.
Doesn't act like that for me. For example right now I can login to my stripchat account on my laptop without 2fa but the moment I try in incognito it prompts me, so I enter the 6 digit code in incognito and I check the box to trust this browser I then close and reopen incognito and I login and it prompts me again for 2 factor authentication. IP does not appear to be a factor, just looks like your normal cookie implementation.
They might have updated it then, it's been a while since I logged in. I remember talking to charlie about it because it seemed odd to me, I was pushing for either a setting where the user can set a security level or prompting for 2fa on every login because if you're not prompted every time then you're account is still at risk if someone gets remote access to the machine.
I see. Is it possible to outline exactly whats happened because it's still a bit confusing. Can you explain when your account was de-activated, why it was de-activated, when you checked the pay log and why you think the money was sent out using a crypto payment? There are a lot of missing parts at the moment so I was basing my info on what you had sent.Thats WONDERFUL except I didn't lose access to my email. I still own it, I deactivated it. I only bitched them out after requesting for them to change my email many many times over the past month AND 32 days later they finally did!! This entire shit show is not how security works at all. I'm not going to get into my domain bc it's irrelevant, but thanks for letting me know what usually happens. I misspoke BECAUSE ITS IRRELEVANT. I own the domain. I need to get a new email subscriber like google or live, but I'm not going to. Not yet anyway and that's ok. This way no one can accuse me of someone hacking that email or whatever other b.s. I do not care if they're in Timbuktu. Do at least as good as your competitors or take less of a percentage to make up for it...but I hope they know that I will never let this go, ever..or until they pay me back. Until then all my SC users get a free phone # instead of privates.
