My VTube stream was labeled as a game

[CuteElise719]

Hello,

On 24th of July during my very first stream, roughly after an hour of streaming I received a "Site Message" from an administrator.

The admin claimed that I stream a videogame and in this case I have to stream it as a game and I have to select the game from the list of available games or submit a new one to be added.
The reality is, that I am a VTuber and I use a custom developed VTube software, not a public game. I was expecting that this is allowed, since there are other streamers doing the same.

I answered the site message, explaining the same as above, but got no reply for ~4 days now. My account is actually not blocked, but I'm afraid to stream again, to avoid getting banned.
@punker barbie Could you please help me to get this sorted out?

 

[AmberCutie]

Hello,

On 24th of July during my very first stream, roughly after an hour of streaming I received a "Site Message" from an administrator.

The admin claimed that I stream a videogame and in this case I have to stream it as a game and I have to select the game from the list of available games or submit a new one to be added.
The reality is, that I am a VTuber and I use a custom developed VTube software, not a public game. I was expecting that this is allowed, since there are other streamers doing the same.

I answered the site message, explaining the same as above, but got no reply for ~4 days now. My account is actually not blocked, but I'm afraid to stream again, to avoid getting banned.
@punker barbie Could you please help me to get this sorted out?

Hopefully another experienced CB model can chime in since I am no expert, but there MUST be some prerequisite steps you have to take as a VTuber before streaming there since they have to verify identity and that it's really you running the room when live. Maybe you missed a step?

 

[CuteElise719]

This makes absolutely sense, thank you!

I was confused by this, I completed my age verification, but since my real identity and my avatar look different, this doesn't make much sense.
And I don't know how can they verify that the account owner is actually the one behind the avatar.

Hope someone or the CB support can help figuring this out!

 

[KingMarti]

Hello,

On 24th of July during my very first stream, roughly after an hour of streaming I received a "Site Message" from an administrator.

The admin claimed that I stream a videogame and in this case I have to stream it as a game and I have to select the game from the list of available games or submit a new one to be added.
The reality is, that I am a VTuber and I use a custom developed VTube software, not a public game. I was expecting that this is allowed, since there are other streamers doing the same.

I answered the site message, explaining the same as above, but got no reply for ~4 days now. My account is actually not blocked, but I'm afraid to stream again, to avoid getting banned.
@punker barbie Could you please help me to get this sorted out?

There is a very specific way that you need to stream as a Vtuber to stay complaint with chaturbate TOS. You will need to ask support to provide you with the specifics, and ensure that your setup matches what they require (from my limited understanding I believe one of the requirements is a second camera and room set up that is not public on the site (so only cb staff can view it) that shows you so that they can verify that the person verified is the person that is broadcasting.)

 

[Vixxen81]

 

[CuteElise719]

Thank you for everyone!

Hope to hear back from the support as well and get this sorted out!
@punker barbie

 

[CuteElise719]

Still no response. Could you please take a look @punker barbie ?

 

[cbhours]

You need to email them, did you email them? Replying to the site message might not get you a response.

 

[CuteElise719]

You need to email them, did you email them? Replying to the site message might not get you a response.

Yes, a couple of times

 

[Vixxen81]

Yes, a couple of times

There's your delay. Only send one email and wait for a response. Sending more than one puts you back at the bottom of the list.

 

[CuteElise719]

There's your delay. Only send one email and wait for a response. Sending more than one puts you back at the bottom of the list.

Thanks, I wasn't aware of this, modern support ticketing systems don't work this way usually....

5 days have passed since my last message to the support and 11 days since the first one and still received no reply. Is this much delay normal these days?

 

[Vixxen81]

Thanks, I wasn't aware of this, modern support ticketing systems don't work this way usually....

5 days have passed since my last message to the support and 11 days since the first one and still received no reply. Is this much delay normal these days?

I'm not sure about this particular situation because of the vtube aspect, but human review of an account can take days depending on length and number of broadcasts/accounts being reviewed. As you can see from the forum here, dozens of accounts are banned every day and tens of thousands of emails sent/answered. I know it's very hard to be patient but your case also requires an admin to watch your future streams in real time. That may take a moment to set up.

In the downtime, work on your art and get your dedicated cam space ready for inspection, make sure there aren't any possible future TOS violations in sight.

 

[CuteElise719]

I'm not sure about this particular situation because of the vtube aspect, but human review of an account can take days depending on length and number of broadcasts/accounts being reviewed. As you can see from the forum here, dozens of accounts are banned every day and tens of thousands of emails sent/answered. I know it's very hard to be patient but your case also requires an admin to watch your future streams in real time. That may take a moment to set up.

In the downtime, work on your art and get your dedicated cam space ready for inspection, make sure there aren't any possible future TOS violations in sight.

Thank you for the valuable insights!

 

[cbhours]

@InannahQoH probably knows the exact procedure, wasn't he working on something like that?

 

[CuteElise719]

I have a vibe that I'm being ignored by the support. Reading other threads, it seems that many people receive answers, even those who opened them later.
Is this a thing? Or is my case this complicated?

@punker barbie I would really appreciate, if you could take a look.

 

[punker barbie]

Hi @CuteElise719 I have confirmed that the support team has responded to your inquiry. Ticket #23618639