My account was hacked with 2 step verification. Don't trust CB on security.

[sexy_miguel_69]

Hi,

I'm trying to explain everything as detailed as I can. But I feel very frustrated and angry, sorry for any mistake I make writing. And afraid too.

Please note that I have 2 step verification so in order for ANYONE to enter my account they should have access to my PERSONAL mobile phone! And not anyone but ANYONE had access to my personal phone.

So, yesterday I was going to cam and as I entered my account I saw that it was banned (that they had reasons to believe I broke the terms or something similar). I immediately sent an email to support saying that I demanded to know what happened to my account. I received 2 codes in my PERSONAL mobile phone as someone was trying to enter my account, they got the password right. It's the only way possible. I warned support about this too.

It didn't took long for them to unban my account.

Now, today, I loggin and NO ACCOUNT. It has been deleted. Because I was already logged in I saw the 0 tokens in the webpage. I was stolen. I refreshed the page and it said my account was deleted. HOW?! Before refreshing it also said my email wasn't verified. Also impossible because my email WAS verified.They changed my email, they sent the tokens to somebody else or they filled out the payment info (one of the two), they probably have the fotos of the ID I sent. THIS IS VERY SERIOUS.
.
I saw that the same thing happened to a girl named English Rose. That's why I've found this forum.

I need help, I'm afraid. I don't know what to do. It took me days of hard work to earn those tokens and now no tokens and my ID was probably stolen to.

I hope someone can put me in direct contact with someone that works on Chaturbate. I can verify my ID in every way. I need help please!

 

[JoleneBrody]

@punker barbie

 

[JoleneBrody]

also, it is not necessary to post multiple identical threads.

 

[AudriTwo]

sweety. i know you are probably freaking out. but you just now have to wait and see what she can do. posting multiple threads on the same topic isn't going to help. this forum isn't associated with chaturbate, so no one here help unless they have immediate access to their system. shirley (punker barbie) may not be available today since it is the weekend. she will get to you when she can. she is a very very busy woman.

patience.

 

[sexy_miguel_69]

ok sorry

 

[sexy_miguel_69]

Thanks for the help ladies.

I'm on my 3rd email to the support. In each one I added all the details I can remember. Should I post them here or is better not to do it?

I'm still stunned how something like this could happen. Especially with the 2 step verification.

 

[ElaySmith]

Give them a chance to respond and try to figure out the issue then give us an update.

 

[punker barbie]

Hi,

I'm trying to explain everything as detailed as I can. But I feel very frustrated and angry, sorry for any mistake I make writing. And afraid too.

Please note that I have 2 step verification so in order for ANYONE to enter my account they should have access to my PERSONAL mobile phone! And not anyone but ANYONE had access to my personal phone.

So, yesterday I was going to cam and as I entered my account I saw that it was banned (that they had reasons to believe I broke the terms or something similar). I immediately sent an email to support saying that I demanded to know what happened to my account. I received 2 codes in my PERSONAL mobile phone as someone was trying to enter my account, they got the password right. It's the only way possible. I warned support about this too.

It didn't took long for them to unban my account.

Now, today, I loggin and NO ACCOUNT. It has been deleted. Because I was already logged in I saw the 0 tokens in the webpage. I was stolen. I refreshed the page and it said my account was deleted. HOW?! Before refreshing it also said my email wasn't verified. Also impossible because my email WAS verified.They changed my email, they sent the tokens to somebody else or they filled out the payment info (one of the two), they probably have the fotos of the ID I sent. THIS IS VERY SERIOUS.
.
I saw that the same thing happened to a girl named English Rose. That's why I've found this forum.

I need help, I'm afraid. I don't know what to do. It took me days of hard work to earn those tokens and now no tokens and my ID was probably stolen to.

I hope someone can put me in direct contact with someone that works on Chaturbate. I can verify my ID in every way. I need help please!

We are investigating how your account was accessed while 2-Step Verification was turned on. We noticed from your chat history that you were communicating with another Chaturbate user and that you asked this other user to contact you outside of Chaturbate.com. We suspect they gained access from information you provided them. Please note support has emailed you and we kindly ask you reply with further information.

 

[sexy_miguel_69]

We are investigating how your account was accessed while 2-Step Verification was turned on. We noticed from your chat history that you were communicating with another Chaturbate user and that you asked this other user to contact you outside of Chaturbate.com. We suspect they gained access from information you provided them. Please note support has emailed you and we kindly ask you reply with further information.

Thank you for the reply. Already replied support.

 

[sexy_miguel_69]

Just want to clarify that this was a misunderstanding/mistake. It was no security breach by Chaturbate.

 

[punker barbie]

Just want to clarify that this was a misunderstanding/mistake. It was no security breach by Chaturbate.

We’re glad that this misunderstanding has been resolved. The security of our users is taken very seriously, and we recommend that everyone enables 2-Step Verification to help protect their accounts.

 

[JerryBoBerry]

I have 2 step verification so in order for ANYONE to enter my account they should have access to my PERSONAL mobile phone!

I demanded to know what happened to my account. I received 2 codes in my PERSONAL mobile phone as someone was trying to enter my account, they got the password right. It's the only way possible. I warned support about this too.

I'm still stunned how something like this could happen. Especially with the 2 step verification.

We noticed from your chat history that you were communicating with another Chaturbate user and that you asked this other user to contact you outside of Chaturbate.com.

We suspect they gained access from information you provided them.

Just want to clarify that this was a misunderstanding/mistake. It was no security breach by Chaturbate.

The urge to facepalm a thread has never been so great.

 

[Fatquack]

Shouldn't the topic be changed? It was not Chaturbate security that failed.

 

[n_i_c_u]

Shouldn't the topic be changed? It was not Chaturbate security that failed.

I saw that the same thing happened to a girl named English Rose. That's why I've found this forum.

It'd be nice to know what really happened. I don't try to be too nosey, but, to implicate another in this hacking thing is odd. Is this what everyone talks about as fake news?