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My account was banned and i have heard nothing back from Support except a standard "we have received your query" email

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Dec 23, 2024
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@punker barbie , my account names is Paulos10000 and my account was banned on 11th Dec... since then i have heard nothing back from CB in terms of a reason why the account was banned.... i am not sure what i did wrong, but i am willing to rectify any TOS breach i may have made, the problem is i have no way of speaking to CB, i am told if i chase the enquiry i will simple be put to the back of the line? Is there any way of helping with such a problem? ( the holding email i got had no ticket number).
Any help greatly appreciated.