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CB ban

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Dec 14, 2024
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Hi I’m Beaverlever
I was banned from Chaturbate, several weeks ago. After waiting patiently for a response, a loyal friend suggested I contact punker barbie, for help.
 
Hi I’m Beaverlever
I was banned from Chaturbate, several weeks ago. After waiting patiently for a response, a loyal friend suggested I contact punker barbie, for help.
I'll mark this for you. @punker barbie.

It's actually really horrible that people are being advised to use third party forums to get answers from Chaturbate support. I really like this forum, the creator did a great job! But the fact that people are forced to bring this out into the public eye in order to get at least some feedback is terrible!
 
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It's actually really horrible that people are being advised to use third party forums to get answers from Chaturbate support. I really like this forum, the creator did a great job! But the fact that people are forced to bring this out into the public eye in order to get at least some feedback is terrible!
I appreciate that ACF is so notorious, but am also disappinted that it's now a too-well-known part of the process for members/models when they get banned from CB. This place should NOT be a default part of it. As noted in this thread, people should be waiting at least a few days for CB to respond to their tickets before running here to post. The abundance of CB support posts had almost made me shut down the forum a few times in the last couple of years.

As this OP stated it's been several weeks, I am assuming they were PERMANENTLY banned, so CB won't be replying to them again.
 
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I appreciate that ACF is so notorious, but am also disappinted that it's now a too-well-known part of the process for members/models when they get banned from CB. This place should NOT be a default part of it. As noted in this thread, people should be waiting at least a few days for CB to respond to their tickets before running here to post. The abundance of CB support posts had almost made me shut down the forum a few times in the last couple of years.

As this OP stated it's been several weeks, I am assuming they were PERMANENTLY banned, so CB won't be replying to them again.
In fact, this section and the forum as a whole helps people get out of the stress that Chaturbate left them with.
In fact, by coming here I was able to come to my senses, pull myself together and fight for my rights.
Many are getting blocked and also having their funds confiscated. Yes, these may be laughable amounts in the US, but for many people even $50 can be a significant amount.
Other people get some advice (maybe names of other sites), Or other valuable information.
This forum does a lot for these people...
 
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The fact that this website is being “flooded” with desperate pleas from people who have been Screwed Over by Chaturbate, is a reflection of how Toxic CB really is…!!
Chaturbate has a Crafty method to prevent them from being overwhelmed by complaining customers, by emphasising that the more times you message them, the longer it will take to get a response…!! Total B….shit…!
 
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I’ve never been screwed over. I have used the correct documents and I follow every rule. I don’t let users break rules I demand they get removed from the site and I copy screen shot and report every jackass that begs for incest and race play and other disgusting shit . CB is Magnificent.
 
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I’ve never been screwed over. I have used the correct documents and I follow every rule. I don’t let users break rules I demand they get removed from the site and I copy screen shot and report every jackass that begs for incest and race play and other disgusting shit . CB is Magnificent.
You know, given what is stated in the agreement, you can be blocked even if there is no reason for it.
N Nobody knows when and how this might happen.
The question is why this clause was made (usually such a clause is indicated to avoid claims while your situation is being checked). But Chaturbate decided to interpret it in its own way, since the form of writing does not specify the specifics. They do this because most users don't know how to read contracts.

At the beginning of the agreement there is a clause about the minimum rules of the site, but this information is not true. Since the rules are written clearly on the one hand (mostly what is illegal), but Chaturbate interprets it in its own way (as it benefits them)...

Someone on this forum wrote that "if they blocked you, you can't do anything".(this is not the exact phrase, but the meaning is the same), I partially agree with this

Indeed, the terms are written in such a way that most users will not be able to protect their rights if they want to open a dispute.

Registration of a claim in arbitration is usually paid and can reach more than 300-400 dollars (depending on many factors). Even if you were right and win the dispute, chaturbate dines to compensate claims up to $1,000, but tell me the actual number of people who are able to pay this fee before they get a refund? In addition, you need to get legal advice and correctly draft the claim (this is relatively difficult), so you will need to pay a lawyer for this. (This will not be refunded.)

Next, if you want to file a class action lawsuit to split the costs, you won't be allowed to do so! As stated in the agreement, "consent of ALL parties" is required, this means that Chaturbate must give consent to this!
What are the chances that you will get any response from them at all, let alone consent? Given the tendency to ignore?

Also, after reporting a block, did anyone receive a letter saying "if you don't agree with our decision, you can resolve this through arbitration"? I didn't receive it! In addition, public documents are closed to you (user agreement), and you cannot even get this information yourself! Also, any access to possible evidence is also closed. (What can justify you) Chat correspondence, your documents, etc.

That is, all the conditions have been created to limit your right to justice.

I will answer the possible question right away.

Can you file lawsuits in California or use regulatory filings (it's free in most cases) if you're not a US resident? Yes, you can! In addition, this is specified in the contract in the clause on the choice of law! But to understand this meaning, you need to consult a lawyer.

Simply put, it says that our company is located in California and we operate under the laws of this state. What this means for you is that if you have a problem with this company, at the time of its resolution you are using the rights and laws of California (not your country)!

Since there may be some terminology used here, I must warn you that I am using an automatic translator for this text. So if native speakers notice any discrepancies between my thoughts and the words used, please point them out.
 
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I'm speaking from user perspective. I once got blocked because i shared my photos with a model. Support told me I needed to do age verification. However, when you do c2c or upload photos, CB never said you need to be age verified to do it and it is not mentioned in the T&C. The site just said you need to purchase tokens to do that. When I pointed it out to support, they just stopped replying altogether.
 
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they really have to change this shitty attitude both toward their customers and models, which bring them money and create content. never in my camming carrier have I ever encountered such issues with conveying some hot topics to reps of a website.
 
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Hi I’m Beaverlever
I was banned from Chaturbate, several weeks ago. After waiting patiently for a response, a loyal friend suggested I contact punker barbie, for help.
For questions regarding your account, please contact support@chaturbate.com
 
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they really have to change this shitty attitude both toward their customers and models, which bring them money and create content. never in my camming carrier have I ever encountered such issues with conveying some hot topics to reps of a website.
This is actually a very big problem.
What I have described here is not everything. This is only the surface.

Recent story with my member:
When my account was blocked, I was very upset and shared it with my friend (we knew each other before Chaturbate, and he often comes to my streams).
In general, he was also upset, and in order to support me, he deleted his account with about 10,000 tokens in his account. I told him that he did something stupid and that he should write to support to get this account back, since I knew that I was not guilty of what I was accused of.

He wrote to support and didn’t receive a response for a long time.
But the situation that followed was very interesting.
He received a response from the support service (extract from the privacy policy) I will attach a screenshot to clearly show how Chaturbate works.

What do most users see (the highlighted text), but what if you start reading the sentence from the beginning?
His account was not blocked until he clicked the "disable account" button (if your profile is blocked, this button is not available to you). Nothing is available at all.

What rule should have worked in his case? Screenshot 2.

Can someone explain why support focused on screenshot 1 if the user applied within 30 days for a refund?
 

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I'm speaking from user perspective. I once got blocked because i shared my photos with a model. Support told me I needed to do age verification. However, when you do c2c or upload photos, CB never said you need to be age verified to do it and it is not mentioned in the T&C. The site just said you need to purchase tokens to do that. When I pointed it out to support, they just stopped replying altogether.
In fact, your situation may seem like a small thing to many. But when there are many of these "small things", it becomes a big problem!
I always say the same thing, but many people think I'm stupid or picky. But I will repeat myself once again.

YOU CAN'T FOLLOW THE RULES IF YOU DON'T KNOW THEM!
 
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The fact that this website is being “flooded” with desperate pleas from people who have been Screwed Over by Chaturbate, is a reflection of how Toxic CB really is…!!
Chaturbate has a Crafty method to prevent them from being overwhelmed by complaining customers, by emphasising that the more times you message them, the longer it will take to get a response…!! Total B….shit…!
To be honest, I have never had any issues with Chaturbate before (before I got blocked). And for the last few years I have been broadcasting quite rarely.
I remember support 6-7 years ago, after that I rarely asked for help. But I was just shocked at how it changed, and judging by the comments it happened a long time ago, and I missed it.
Knowing all this before, I would never have trusted Chaturbate with my funds. (I could leave quite large sums in the account for several months, half a year.)

Today I had a problem (question) with MFC, I wrote to them and received an answer within 15 minutes. Although I usually don't wait before an hour. Although it was payday and there could be a lot of requests.

But this is just for comparison.

A few years ago I got banned from chaturbate (TV turned on behind me) and I got blocked. The account was restored (quite quickly) if you look at the situation that is happening now.
But that's not the point.
After that, I wanted to clarify what exactly you consider a violation (if, for example, my photo is on the TV, the equalizer screensaver, or the fireplace is burning), will this be considered a violation? I haven't received any response so far haha)

I had successfully forgotten this story and would hardly have remembered it, but I came across this letter when I was trying to find anything that could be connected with the old account that was subject to blocking. many years ago.
 
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The fact that this website is being “flooded” with desperate pleas from people who have been Screwed Over by Chaturbate, is a reflection of how Toxic CB really is…!!
Chaturbate has a Crafty method to prevent them from being overwhelmed by complaining customers, by emphasising that the more times you message them, the longer it will take to get a response…!! Total B….shit…!
I’m not worried about being banned, for what, I will never know. However, I have a problem with being signed up for a recurring subscription, and then being banned. They don’t respond to requests to stop the subscription, and I am unable to access my account to change the supporter status. I don’t want to be paying a recurring fee for the rest of my life, for something I am not benefiting from….even a phone number that works from Australia would be handy.
 
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I’m not worried about being banned, for what, I will never know. However, I have a problem with being signed up for a recurring subscription, and then being banned. They don’t respond to requests to stop the subscription, and I am unable to access my account to change the supporter status. I don’t want to be paying a recurring fee for the rest of my life, for something I am not benefiting from….even a phone number that works from Australia would be handy.
punker barbie, if you’re able to help me, my CB username is beaverlever007898877
 
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I’m not worried about being banned, for what, I will never know. However, I have a problem with being signed up for a recurring subscription, and then being banned. They don’t respond to requests to stop the subscription, and I am unable to access my account to change the supporter status. I don’t want to be paying a recurring fee for the rest of my life, for something I am not benefiting from….even a phone number that works from Australia would be handy.
It might be faster to write to your bank than to resolve this issue with Chaturbate... Although I'm not sure how the bank works in your country
 
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In fact, your situation may seem like a small thing to many. But when there are many of these "small things", it becomes a big problem!
I always say the same thing, but many people think I'm stupid or picky. But I will repeat myself once again.

YOU CAN'T FOLLOW THE RULES IF YOU DON'T KNOW THEM!
I know my situation is small because i'm a viewer not a model so my level of frustration is certainly lower. Today, my account got banned because they said something along the line zero tolerance towards underage (and I'm above 21). I suspect it's because of the c2c that I did with a few models. probably their AI detects me being too young.

However, what you said in the last sentence is absolutely right. CB never said viewers need to be age verified to do c2c. they just said buy tokens and do c2c. If they say you must be age verified to do c2c then not a lot of people would do it i reckon. I will never send my passport or government ID to an adult website. i'm sure many won't do it.

The site tries to be vague about the rules for users to get people to use the function then just ban people left and right. How can we follow the rules when they are not written in the ToS? I raised the same issue last year when another account was banned for posting photos in PM but support couldn't answer the question directly, just beat around the bush. Then they just ignored when they have no further reasons. There are plenty of grey accounts that send fake photos in PM and still around but people with tokens got banned so quickly?

I do think something has to be done. Someone influential like punker barbie can hopefully give them feedback. CB is probably the biggest cam site right now so their mentality is clearly "you need us, we don't need you". The popularity of this forum speaks volume for the quality of their support.
 
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I know my situation is small because i'm a viewer not a model so my level of frustration is certainly lower. Today, my account got banned because they said something along the line zero tolerance towards underage (and I'm above 21). I suspect it's because of the c2c that I did with a few models. probably their AI detects me being too young.

However, what you said in the last sentence is absolutely right. CB never said viewers need to be age verified to do c2c. they just said buy tokens and do c2c. If they say you must be age verified to do c2c then not a lot of people would do it i reckon. I will never send my passport or government ID to an adult website. i'm sure many won't do it.

The site tries to be vague about the rules for users to get people to use the function then just ban people left and right. How can we follow the rules when they are not written in the ToS? I raised the same issue last year when another account was banned for posting photos in PM but support couldn't answer the question directly, just beat around the bush. Then they just ignored when they have no further reasons. There are plenty of grey accounts that send fake photos in PM and still around but people with tokens got banned so quickly?

I do think something has to be done. Someone influential like punker barbie can hopefully give them feedback. CB is probably the biggest cam site right now so their mentality is clearly "you need us, we don't need you". The popularity of this forum speaks volume for the quality of their support.
I say the same thing here! But many point me to the rule you agree to when you sign up.
"Your account may be blocked with or without a reason."
People, are you serious? Or is this the only clause in the contract and you have no rights to anything else?
Why does no one see the privacy policy and the right to request information about your data? I'll explain.
This does not mean that you can only request a copy of your passport! Since your status (charge) is directly related to your data, you have the right to request clarification and challenge the decision to block if support does not have strong evidence of your guilt! And this opportunity should be within the company (I mean that people should not need to look for help on third-party resources), and feedback in this case by e-mail should be adequate.

And in the case where your funds are confiscated, and Chaturbate uses this very word, without a good reason, isn't this considered fraud?
At least in my country I would sue and win. But since we are talking about California, are there any residents of that state here?
 
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Thanks so much for your help……you are a Gem…!!
How about being a "gem" yourself and sharing with the rest of the forum the details of your particular situation, what was said and how it was resolved, and so forth? I am sure it would be greatly appreciated by others who might be in a similar situation.
 
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