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Cant get paid in SM

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Aug 25, 2020
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I just signed up for streamate but I am getting this error.

Our records indicate that your account is not compliant with "Know Your Customer" requirements or your information was rejected. While you are able to start a show, we are unable to process payments for non-compliant accounts. Please review and/or correct the following issues before your next payment:

anyone can help with this? @Catalina_SM
 
I think I have replied to this question in another thread. If not, please lmk.
 
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