Cant get paid in SM

[whoknowsjose]

I just signed up for streamate but I am getting this error.

Our records indicate that your account is not compliant with "Know Your Customer" requirements or your information was rejected. While you are able to start a show, we are unable to process payments for non-compliant accounts. Please review and/or correct the following issues before your next payment:

anyone can help with this? @Catalina_SM

 

[LittleLei]

I don't think she was tagged in your post, @Catalina SM

 

[Catalina SM]

I think I have replied to this question in another thread. If not, please lmk.