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Bought tokens but didn't get them

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Nov 15, 2024
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2 days ago i've bought 400tk through cryptocurrency (Ethereum). Usually these transactions takes up to some minutes but its 2 days and i did not get my tokens yet.
The payment was correctly done within the 10 minutes as always but on invoices i see the following
Nov. 13, 2024, 10:12 a.m. Expired 400 32.00

I used Coinbase to transfer ethereum, and from there i see that the transaction is completed.
I already asked for support but i did not received any answer yet.
Anyone can help?
 
2 days ago i've bought 400tk through cryptocurrency (Ethereum). Usually these transactions takes up to some minutes but its 2 days and i did not get my tokens yet.
The payment was correctly done within the 10 minutes as always but on invoices i see the following
Nov. 13, 2024, 10:12 a.m. Expired 400 32.00

I used Coinbase to transfer ethereum, and from there i see that the transaction is completed.
I already asked for support but i did not received any answer yet.
Anyone can help?
Please provide your username or ticket number so I may pass it along to our Support team.
 
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