I got blindsided with this ban. I was interacting with an model in private and twice got cut off. I tried a 3rd time and got the banned notice. There was no negative issue with the model whatsoever, everything was going smoothly. Thinking there was some kind of glitch, I made another account and bought tokens, then trying to navigate through the site, I got another banned statement. Both accounts have a balance of tokens, anonymous7445 (800+ tokens) and anonymous0362 (1000 tokens). I filed a support inquiry with CB on 4/24/25 for both accounts. The first one, I got a generic response saying they received it. The second inquiry I made for the new account was not responded to. I don't know why I got banned for one, and two, if I am able to get a refund for purchased tokens that I am unable to use. I would appreciate help finding out why these accounts are banned, and if there are any way to remedy the situation. I actually enjoy the site, and had no issues with the site, the models, other users, or anything of the sort. I'm puzzled. Please help if possible, thank you.