Account banned

[soy_chris]

Hello @punker barbie

a friend of mine was banned on sunday evening and still she doesnt know why. On monday she opened the support ticket but they still haven't responded to her. 72 hours is a long time and she has about 20000 tokens in her account that she needs urgently because her cellphone is damaged to pay the repair. Usually it takes 24 hours for the support to respond and not 3 days. I even advised her to do add a verification foto to her ticket to speed things up so it shouldnt take that long to tell her what she did wrong or if it was a wrong alert from the system. Her account is "april_scarlett".

With best regards,

Chris

 

[Vixxen81]

You can't act on her behalf and support will reply after they have investigated all video feed and chat logs including PM and tip notes.

 

[soy_chris]

Obviously I cant but if she asks here for a response to her ticket or I, shouldnt make a difference. I only spare her the time to open an account here.

 

[punker barbie]

Hi @soy_chris We are unable to discuss account details with anyone except the account holder.

 

[soy_chris]

Hey thats clear, would only be great if you can respond to her ticket that she can proceed. Thank you barbie

 

[soy_chris]

Thanks barbie, she told me that the support responded have a nice day