Hi Shirley, I sent you an email already but to be sure I'm posting here too. I hope it's not too much trouble, sorry!
My account was banned after I requested to change payment info. All my documents are verified, but Support banned me and told me that I don't look over 18.
(I'm 31 btw), so I'm quite disappointed and dumbfounded by that decision. Please see if you could help. Thanks so much!