Hey, im Ptownndown, a bit of a newbie when it comes to being a cam model and I'm looking for any sort of help or advice with a frustrating ban situation.
I first tried streaming on Chaturbate like 8+ years ago, I did it here and there a couple of times per year for fun, but it wasn't until the last couple of months that I started doing it fairly regularly and I started getting into a grove with it (getting consistent solid viewer numbers on a regular basis and w/e). Sometime in late December I was streaming and engaging with my viewers both in the main chat in the pms and about 10-15 messages into a back and forth with one of my viewers, they said they were 14. I immediately stopped responding to them and just ignored them. They continued to send me messages, but I just ignored them and continued to engage with my other viewers instead. Later in my stream I had sort of forgot about them and I sent an emoji to several different of my unread pms because I don't normally ignore most of my viewers. Without thinking about it, I think I may have sent this viewer I was ignoring an emoji when I sent out a bunch of emojis to my different pms.
Next time I log on, it says I'm banned and just gives me a link to submit a support ticket. I was very confused as to why and I immediately submitted a ticket asking about it.
Fast forward to 3 weeks later (I'd gotten no response or explanation as to why I was banned) and I finally get a response saying I was permanently banned for "participated in underage role play" and "Due to your permanent ban we are unable to assist further and may not respond to additional emails."
I never said anything to this person after they gave an age. I in no way "participated in underage role play" unless you count the emoji that I sent to all of my PMs at that time as "participation". It is extremely frustrating because I felt like I was finally getting into the swing of things with my stream and establishing a reasonable income from it. I realize now I probably should have just banned the user from my chat rather than just ignore them, but I didn't have any moderators at the time and I didn't think about it. It sucks being accused of something awful that I didn't do and being told my attempts to correct the mistaken punishment will be ignored.
Is there anything I can do? Is there something I'm missing?
Thank you in advance!
I first tried streaming on Chaturbate like 8+ years ago, I did it here and there a couple of times per year for fun, but it wasn't until the last couple of months that I started doing it fairly regularly and I started getting into a grove with it (getting consistent solid viewer numbers on a regular basis and w/e). Sometime in late December I was streaming and engaging with my viewers both in the main chat in the pms and about 10-15 messages into a back and forth with one of my viewers, they said they were 14. I immediately stopped responding to them and just ignored them. They continued to send me messages, but I just ignored them and continued to engage with my other viewers instead. Later in my stream I had sort of forgot about them and I sent an emoji to several different of my unread pms because I don't normally ignore most of my viewers. Without thinking about it, I think I may have sent this viewer I was ignoring an emoji when I sent out a bunch of emojis to my different pms.
Next time I log on, it says I'm banned and just gives me a link to submit a support ticket. I was very confused as to why and I immediately submitted a ticket asking about it.
Fast forward to 3 weeks later (I'd gotten no response or explanation as to why I was banned) and I finally get a response saying I was permanently banned for "participated in underage role play" and "Due to your permanent ban we are unable to assist further and may not respond to additional emails."
I never said anything to this person after they gave an age. I in no way "participated in underage role play" unless you count the emoji that I sent to all of my PMs at that time as "participation". It is extremely frustrating because I felt like I was finally getting into the swing of things with my stream and establishing a reasonable income from it. I realize now I probably should have just banned the user from my chat rather than just ignore them, but I didn't have any moderators at the time and I didn't think about it. It sucks being accused of something awful that I didn't do and being told my attempts to correct the mistaken punishment will be ignored.
Is there anything I can do? Is there something I'm missing?
Thank you in advance!
