I don't think it was exactly hostile. It was something that was impossible to verify until members shared more info and evidence. So of course, with it being a "model told me, she showed me" thing, as it is for many other things that have been investigated before and proven impossible, the representatives have stated that this is impossible on their site. Which is still true - on stripchat, no model or user can see token balance of users if they have it set to invisible. So of course, our lovely representatives have explained that and since they were given 0 evidence and proof that this is happening, dismissed the case.
Its hard to investigate and fix things when all you have to go by is "model said she saw my token balance, but I'm not telling you where, when or how!"
Now that new information is out and they actually have evidence, I'm sure they're looking into it and fixing things because it shouldn't be happening. They were just simply unaware that this extention thing, that some models are using is obviously glitching somehow and the whole seeing tokens comes from the extension not the actual Stripchat site.
So all in all - on stripchat itself, it always has been and will forever be absolutely impossible to see member token balances when they have them hidden. They have no interest in revealing your balance to models if you decided not to, and truthfully many models who are doing okay, don't really give two f about members token balance. If the member tips, great, if not, fine, if the member is asking for free stuff, block button and goodbye.
I feel like this glitch would actually only be a problem for members who actively visit less well doing rooms, dangle the tokens like carrots and expect the world for 10 tokens, while complaining how they're all out of tokens and how everything is so expensive..... and then get caught in the lie and the models get upset.