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Private Show not recorded and saved

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May 6, 2024
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Yesterday I got a show done with the great maddiiebrooks and was hoping after the cam show I would have the show recorded and saved. Sadly it did not, I have contacted support but from reading some pages I can see they take time but I really want that video. I would much rather get our private show in my collection then a refund and risk not hurting her tokens as she isn't responsible for anything on the tech side. I plan on doing alot more privates with models who allow recordings but if this is a issue im worried about this going forward. Any help would be great as it has been 24 hours and I haven't got the video yet.
 
Hoping this can be resolved soon in case the private show is in the cloud servers or something. I really want that private show I did with her and maybe know what can be done to make sure I get my private shows again directly afterwards in the future.
 
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Hoping this can be resolved soon in case the private show is in the cloud servers or something. I really want that private show I did with her and maybe know what can be done to make sure I get my private shows again directly afterwards in the future.
UPDATE: I got a refund but still wondering on what can be done to make sure the video file is sent to my private collection after a private show.
 
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UPDATE: I got a refund but still wondering on what can be done to make sure the video file is sent to my private collection after a private show.

If it was a technical glitch, you might be out of luck, unfortunately.

I had the same thing happen once. Like you, I asked CB if they could find the recording for me and add to my collection (and I made it clear I wasn’t seeking a refund). They told me they couldn’t recover the file due to a technical failure and gave me my per-minute tokens back anyway.
 
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If it was a technical glitch, you might be out of luck, unfortunately.

I had the same thing happen once. Like you, I asked CB if they could find the recording for me and add to my collection (and I made it clear I wasn’t seeking a refund). They told me they couldn’t recover the file due to a technical failure and gave me my per-minute tokens back anyway.
Yeah thats terrible to hear, I wonder if Cam Soda has the same issues. Funny enough the cam model I got from changed her pricing so just gonna stack tokens now to have fun with her again in the future.
 
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Good grief. Hopefully CB didn’t take the tokens away from the model.
 
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