payment rejected

[bmorena]

Hello, I am a stripchat model, my payment status is "rejected" and I don't know why. I have been contacting support for 12 days and smail help@stripchat.com but they just don't answer me.

 

[Please_unsuspend_my_accnt]

Did you recently suffer a suspension?

If so, it knocks the ACH out of Rythem, sometimes.

 

[bmorena]

no suspension at all. no notification of anything. just a rejected payment
I even have normal access to my account and can still transmit

 

[Please_unsuspend_my_accnt]

Did you recently change any information on your “payment area” or any other information?

Also, they stopped doing “paper checks” , did you switch your method to “electronic payment” (whatever that would be for your country.)

Also, did you choose “your name” , from the “beneficiary area” , do you see a “warning banner” , something telling me you, you need to fix something?

All I can think of.

 

[Charlie_SC]

Hello, I am a stripchat model, my payment status is "rejected" and I don't know why. I have been contacting support for 12 days and smail help@stripchat.com but they just don't answer me.

Hey @bmorena
I'm sorry to hear about this issue with your payment but I would be more than happy to investigate and assist you further.
There are a few reasons this may occur so let me look into this matter and see how we can resolve it promptly.

Please email me (charlie@stripchat.com) from your SC registered email address, note your SC username in the email and reference this forum.
I look forward to hearing from you.

 

[bmorena]

Did you recently change any information on your “payment area” or any other information?

Also, they stopped doing “paper checks” , did you switch your method to “electronic payment” (whatever that would be for your country.)

Also, did you choose “your name” , from the “beneficiary area” , do you see a “warning banner” , something telling me you, you need to fix something?

All I can think of.

I do not use check as a payment method and have not received any notice of anything wrong with my account. Just a rejected payment and nothing else. I have been trying to contact support, emails, for 12 days and they just don't answer me.

The only thing that happened was that after the rejected payment they asked for review of my documents. I did. They have been accepted. But the payment problem is still not normalized. My biggest problem here is that they gave me no news, no explanation, no feedback. I've been modeling there for more than two years and thats what i got

 

[Ozzie_]

I do not use check as a payment method and have not received any notice of anything wrong with my account. Just a rejected payment and nothing else. I have been trying to contact support, emails, for 12 days and they just don't answer me.

The only thing that happened was that after the rejected payment they asked for review of my documents. I did. They have been accepted. But the payment problem is still not normalized. My biggest problem here is that they gave me no news, no explanation, no feedback. I've been modeling there for more than two years and thats what i got

More importantly, have you communicated with @Charlie_SC as requested above?

 

[Charlie_SC]

I do not use check as a payment method and have not received any notice of anything wrong with my account. Just a rejected payment and nothing else. I have been trying to contact support, emails, for 12 days and they just don't answer me.

The only thing that happened was that after the rejected payment they asked for review of my documents. I did. They have been accepted. But the payment problem is still not normalized. My biggest problem here is that they gave me no news, no explanation, no feedback. I've been modeling there for more than two years and thats what i got

As previously stated, I am more than happy to assist you in the matter.
Regarding payment queries, please email me (charlie@stripchat.com) from your SC registered email address, note your SC username in the email.

 

[bmorena]

More importantly, have you communicated with @Charlie_SC as requested

As previously stated, I am more than happy to assist you in the matter.
Regarding payment queries, please email me (charlie@stripchat.com) from your SC registered email address, note your SC username in the email.

Yes. And I have to keep waiting

 

[bmorena]

Can a model have two accounts?