Payment not received - entered wrong SAN

[Yasminebunny]

Hey there. Please help.

I updated my payment settings over the weekend but entered one digit wrong.

It says payment is made to a different account. But you specify receiver as to be same name.

This cannot happen.

Please find a solution to reverse the payment.

I entered the SAN in my account and found it belongs to a different person. .
I apologize for error but as receiver SAN is not in my name it should be reversed.

 

[Yasminebunny]

Just like to inform you I received this update from Cosmo payments.

Hello.
The account where the money was sent has been suspended, so the funds are not usable by this person.
Please contact your merchant raising this concern.

I think this makes it easier to resolve this problem since no one will claim it as theirs.

 

[Yasminebunny]

Communication with support. Topic can be closed.

 

[Stella_SC]

Communication with support. Topic can be closed.

Hey @Yasminebunny
Glad to hear that Support has assisted you with your querries.