Not paid for pvt show on CB

[tealchromatic]

Hi Shirley @punker barbie

I am having an issue being paid by CB for 300 tokens that are owed to me after a private show with user cheapsonny cut off 2 min early. My minimum show limit is 10 min/150 tk and it stopped unexpectantly at 8min Dec 18th at 9pm Hawaii time. I emailed support the minute it happened and their response was that he spent his remaining tokens elsewhere during the show. If a limit is 10 that I put in my settings then I expect CB to honor that limit when a user enters into a show. I have attached a screenshot with the info and CB Support’s response. I have emailed support multiple times to attempt to resolve this and have been ignored.

Could you please help me with this?

Thank you and Happy Holidays!

Tealchromatic on CB, aka Brittany Zagoria

 

[cbhours]

Didn't even know that was a thing...not sure it's a good idea to make public unless it results in them changing the system to put a hold on the tokens.

 

[Vixxen81]

He tipped 500 tokens to you while in private, at your per minute rate. He ran out of tokens so the private automatically ended.

If he had the amount to start the show then you essentially got the 300 tokens IN the 500 token tip.

 

[Smoothie]

It sounds like you’re saying he spent tokens in a different room during the private, and therefore, he ran out of tokens faster than he otherwise would have.

Are you sure that’s the case? I’m not saying it’s impossible, but the way CB worded that response leaves open the possibility that they’re referring to the tips he sent to you.

 

[misterical]

It sounds like you’re saying he spent tokens in a different room during the private, and therefore, he ran out of tokens faster than he otherwise would have.

Are you sure that’s the case? I’m not saying it’s impossible, but the way CB worded that response leaves open the possibility that they’re referring to the tips he sent to you.

Certainly the reply from support doesn't seem to suggest it was a different room. Just that he ran out of tokens.

 

[vivo]

CB has been self-terminating private shows for me (as a user), before the minimum time limit is reached and when I've had plenty of tokens left. Been happening randomly over the last few weeks.

One example:

https://www.ambercutie.com/forums/threads/private-show-aborts-immediately-after-starting.54193/

 

[tealchromatic]

I can’t figure out how I can edit or even delete my original post here- but UPDATE: got an email this morning that they credited my account so issue solved.

 

[tealchromatic]

CB has been self-terminating private shows for me (as a user), before the minimum time limit is reached and when I've had plenty of tokens left. Been happening randomly over the last few weeks.

One example:

https://www.ambercutie.com/forums/threads/private-show-aborts-immediately-after-starting.54193/

I hope they fix that