My documents continuously getting rejected

[Gungun]

Hello @Stella_SC @Charlie_SC, I am trying to Register my girlfriend on stripchat as we want to broadcast a couple but her documents continuously getting rejected and this message is appearing Rejected (You previously submitted documents with different information. No further applications will be accepted.)

Please help me with this issue

 

[Ozzie_]

My understanding is that ID verification issues must go through the support team: help@stripchat.com

Also, has your girlfriend been previously banned as a model on SC, or rejected? Such things are permanent as far as I know, and you cannot just "try again" with a new account.

 

[Gungun]

My understanding is that ID verification issues must go through the support team: help@stripchat.com

Also, has your girlfriend been previously banned as a model on SC, or rejected? Such things are permanent as far as I know, and you cannot just "try again" with a new account.

My understanding is that ID verification issues must go through the support team: help@stripchat.com

Also, has your girlfriend been previously banned as a model on SC, or rejected? Such things are permanent as far as I know, and you cannot just "try again" with a new account.

No we just tried to upload another document which contained another name as she has 2 names but both the documents has been rejected

 

[Stella_SC]

Hello @Gungun

Please reach out to our Support team at help@stripchat.com as they are the only team who can assist with document verification. Sounds like something got flagged in our system if you had tried uploading 2 different documents with 2 different names for the same person.