my account was blocked

[NathalieH]

Hello @punker barbie and ACF ppl! I just want to recover my lilly_____ account, since it is forbidden and I have not done anything against TOS

I would like to know why my prohibition and if I can explain this better by DM.

I have sent emails to chaturbate support but the only thing they answer me is:
´´Dear lilly_____,
You have been banned from the Chaturbate live cam community. This ban is due to suspected serious violation of our terms of service.´´

regards from colombia

 

[punker barbie]

I was able to reach out to support and they have confirmed they sent an email to you regarding the current status of your account.

 

[NathalieH]

@punker barbie


If they sent me the same message

''Dear lilly_____,

He has been expelled from the live chat community of Chaturbate. This prohibition is due to a serious violation of our terms of service. "

and I still do not know why to close my account since he has not done anything against TOS.

Did I also want to know if the prohibitions in it are final?

How do I not have a passport, I wanted to know if I can process it and, when I have to, can I send my documents again?



I tell you concretely my case: my name is nathalie huertas on July 4, I created a new account

_sweet_cleo_ and I send the same documents that I sent with my account

lilly____ However, I can not stop committing any serious fault.



I am from Colombia, I am 24 years old and at this moment I do not have a passport.

to verify my account with the only thing I have with my document

Identity issued by Colombia.



I have communicated with support, but he tells me that '' You have been expelled from the

Chaturbate live camera community. This prohibition is due to a

Alleged serious violation of our terms of service. '' but, seriously

And with sincerity the chaturbate terms are not violated.



Request your help and I do not know how to block my accounts and yes

I can recover my account lilly_____.



please help

Thank you



I apologize if I've done something, I'm so sorry,

 

[NathalieH]

today I sent a new email to support and the answer is still the same I've been 7 days without knowing the reason for the ban of my account.

It seems unfair to me since I did not do anything against TOS I am very careful in everything I do. Please, I apologize and I swear it will not happen again in case something has happened although I do not believe it.

please I want an opportunity

 

[punker barbie]

Im sorry, however due to past issues with accounts you have created in the past along with this current banned account; the ban will not be removed and any subsequent account will be blocked as well.

 

[NathalieH]

How long can I re-create an account with the chaturbate community? Are the bans definitive?

the truth is I'm very sad because now I'm an independent model my favorite platform is chaturbate in serious I'm sorry I'm sorry it was not my intention. It will not happen again

ty for u help @punker barbie