My account was banned

[eve_sweet_]

hello @punker barbie , 7 months ago I was banned on chaturbate for this reason :
( On review of your submitted identification, we have found that the submitted identification on account eve_sweet_ does not comply with the Chaturbate Terms. Due to this serious violation of the Chaturbate Terms, your account has been terminated, and you have been permanently banned from the Chaturbate platform. Any accounts accessed in violation of this permanent ban will be subject to termination without warning and all associated amounts deemed forfeit. )
I tried to solve the problem then, but when I told them to send them more documents: driver's license, marriage certificate, etc. chaturbate's response was as follows: (This matter has been fully reviewed before final action is taken. Due to your permanent ban, I am unable to assist you further and may not respond to further emails.)
can you help me to recover the account or to create a new one?
please help me !
username : Eve_sweet_

 

[punker barbie]

Hi @eve_sweet_ For assistance with your account, please contact support@chaturbate.com

 

[aisaria]

hello @punker barbie , 7 months ago I was banned on chaturbate for this reason :
( On review of your submitted identification, we have found that the submitted identification on account eve_sweet_ does not comply with the Chaturbate Terms. Due to this serious violation of the Chaturbate Terms, your account has been terminated, and you have been permanently banned from the Chaturbate platform. Any accounts accessed in violation of this permanent ban will be subject to termination without warning and all associated amounts deemed forfeit. )
I tried to solve the problem then, but when I told them to send them more documents: driver's license, marriage certificate, etc. chaturbate's response was as follows: (This matter has been fully reviewed before final action is taken. Due to your permanent ban, I am unable to assist you further and may not respond to further emails.)
can you help me to recover the account or to create a new one?
please help me !
username : Eve_sweet_

Hello eve did they solve your problem?

 

[Anitata]

hello @punker barbie , 7 months ago I was banned on chaturbate for this reason :
( On review of your submitted identification, we have found that the submitted identification on account eve_sweet_ does not comply with the Chaturbate Terms. Due to this serious violation of the Chaturbate Terms, your account has been terminated, and you have been permanently banned from the Chaturbate platform. Any accounts accessed in violation of this permanent ban will be subject to termination without warning and all associated amounts deemed forfeit. )
I tried to solve the problem then, but when I told them to send them more documents: driver's license, marriage certificate, etc. chaturbate's response was as follows: (This matter has been fully reviewed before final action is taken. Due to your permanent ban, I am unable to assist you further and may not respond to further emails.)
can you help me to recover the account or to create a new one?
please help me !
username : Eve_sweet_

I think I had a similar problem many years ago, but in my case the indicator was blocked. But unlike you, I received more serious charges of "fraudulent or forged documents." I suspect in my case it's a driver's license, but it's on the list of approved documents for age verification.Even though when I found the old account I followed all the instructions of Chaturbate and came to say that the account was blocked. But I didn't know about his blocking until I discovered it by accident a month ago.My other accounts worked before this.And they were blocked without any way to prove the authenticity of my driver's license.Although I insisted, and I can actually prove it. By showing holograms or providing data from the registry.

Despite this, they blocked the account with a large number of tokens (I received a message with approximately the same content as you).

Chaturbate does indeed specify in its rules which documents it cannot accept.But can this be considered a gross violation of the rules without warning that this document is not suitable for verification? And the opportunity to provide another document, which would be absolutely normal.

In my case the document was on the list of allowed but for some reason it was blocked and now my money has been confiscated with a serious charge that cannot be substantiated by assumptions, given the fact that it concerns personal data.
It seems that similar cases are becoming the norm and raise too many questions about the transparency of the company's policies. Especially when it comes to account balances that you are not entitled to compensation for.And also the right to appeal the company's decision, with the possibility of proving your innocence. (we are not talking about obvious violations).
It seems to me that their privacy policy is about providing your data upon request, but they intend to ignore you in disputed cases. And it seems that in the case of Chaturbate the user has no protection.
Although, as far as I know, Chaturbate uses the rules of the US state of California.And the United States is a leading country in consumer protection.