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missing payment

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Z

Zoe Rhodes

Oct 6, 2023
16
2
16
Chaturbate Username
Africanass_
hello @AmberCutie my cb usernsme is africanass_ I recently requested for a daily payout which was wired on 9th of this month, but untill now I havent got the funds in my bank. I tried to email cb support so many times but nobody is adressing my issue even after making the changes they asked for. Kindly help me out so my funds to be released. I have bills that I havent paid including my house rent. This delay has really affected me and I would appreciate if you'd help me get support from cb.
thank you.

my usernsme is africanass_
 
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ElGato said:
Amber owns this web forum but DOES NOT work for chaturbate.
You need to tag the only CB rep here, @punker barbie
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okay thank you, @punker barbie kindly assist me. I would highly appreciate. I may have sent multiple emails, maybe that might lead to slow reply from support, I read some posts here are realised that.
please help me on this, I'm really not at peace.
 
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Zoe Rhodes said:
...I tried to email cb support so many times...
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Zoe Rhodes said:
...I may have sent multiple emails...
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When you say email, are you saying you actually sent emails to their support@chaturbate.com email address, or you have contacted them via their support contact page? If the latter, did you receive an automated response? If you have received an automated response, did you actually READ that response which should have instructions as to how to get in touch with their live agents?
 
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SCRIPTA said:
When you say email, are you saying you actually sent emails to their support@chaturbate.com email address, or you have contacted them via their support contact page? If the latter, did you receive an automated response? If you have received an automated response, did you actually READ that response which should have instructions as to how to get in touch with their live agents?
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Yes I did and they said one of their agents will respond to my email but they havent responded yet.
 
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SCRIPTA said:
When you say email, are you saying you actually sent emails to their support@chaturbate.com email address, or you have contacted them via their support contact page? If the latter, did you receive an automated response? If you have received an automated response, did you actually READ that response which should have instructions as to how to get in touch with their live agents?
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Thank you for picking up the ball and running into the end zone. 💜 Appreciate you.
 
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SCRIPTA said:
When you say email, are you saying you actually sent emails to their support@chaturbate.com email address, or you have contacted them via their support contact page? If the latter, did you receive an automated response? If you have received an automated response, did you actually READ that response which should have instructions as to how to get in touch with their live agents?
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Vixxen81 said:
Thank you for picking up the ball and running into the end zone. 💜 Appreciate you.
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I don't understand it at all, what's unique about the support contact page? What do you mean live agents?
 
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cbhours said:
I don't understand it at all, what's unique about the support contact page? What do you mean live agents?
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Some people receive an automated email populated with links to FAQ on CB, those links may or may not resolve their question. If they don't answer the person's issue, they must scroll to the bottom and click no and it goes back to a human for review.
 
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Vixxen81 said:
Some people receive an automated email populated with links to FAQ on CB, those links may or may not resolve their question. If they don't answer the person's issue, they must scroll to the bottom and click no and it goes back to a human for review.
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Oh ok but that's not unique to the website support form so I thought they were talking about something new I wasn't aware of.

I have to contact CB with a non critical question today anyway so I'll go ahead and try not clicking that button and see if it makes a difference.
 
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cbhours said:
Oh ok but that's not unique to the website support form so I thought they were talking about something new I wasn't aware of.

I have to contact CB with a non critical question today anyway so I'll go ahead and try not clicking that button and see if it makes a difference.
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The form is how CB prefers people contact support now. It's the header of all of my support answers. It's in the forum how to contact support and Amber (❤) even stickied the post I wrote about the different types of responses one can get to the stickied CB section.

Nothing will happen if you don't click yes or no. It will just sit there for days and days until you pick an answer.
 
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Vixxen81 said:
The form is how CB prefers people contact support now. It's the header of all of my support answers. It's in the forum how to contact support and Amber (❤) even stickied the post I wrote about the different types of responses one can get to the stickied CB section.

Nothing will happen if you don't click yes or no. It will just sit there for days and days until you pick an answer.
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so should I send another email or someting? that was the last one I sent 2-3 days ago
 
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Zoe Rhodes said:
so should I send another email or someting? that was the last one I sent 2-3 days ago
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No, always only send one email. Or, one form submission.

Honestly, I believe CB is trying to circumvent all of the emails where people can just look with their eyes instead of opening their mouths by researching the FAQ pages, utilizing forums such as this or even asking a fellow broadcaster about something like affiliate programs or how to set up things in the room. Hence they send out FAQ links in the email to say hey, "that info is right here."

That way they can get to situations like yours and other serious concerns faster.

I bet dollars to doughnuts the question @cbhours is about to send to them can be answered here or by their FAQ.
 
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Vixxen81 said:
No, always only send one email. Or, one form submission.

Honestly, I believe CB is trying to circumvent all of the emails where people can just look with their eyes instead of opening their mouths by researching the FAQ pages, utilizing forums such as this or even asking a fellow broadcaster about something like affiliate programs or how to set up things in the room. Hence they send out FAQ links in the email to say hey, "that info is right here."

That way they can get to situations like yours and other serious concerns faster.

I bet dollars to doughnuts the question @cbhours is about to send to them can be answered here or by their FAQ.
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in a case where I sent multiple emails, can I still be assisted? because sometimes I think that they got mad at me for doing so. Its been over a week now
 
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Did you scroll to the bottom of that response and click no?

For some reason the image didn't carry over into this message.

You will get a response. This isn't about feelings.
 
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Vixxen81 said:
Nothing will happen if you don't click yes or no. It will just sit there for days and days until you pick an answer
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Seems unlikely given the nature of some of the support emails but will let you know.


Vixxen81 said:
I bet dollars to doughnuts the question @cbhours is about to send to them can be answered here or by their FAQ.
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No hehe, why would I ask something that could be answered here or in a FAQ?
 
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Vixxen81 said:
What was the question?
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Technically I might owe you donuts since the exact response is in this forum since it was the same old canned message they been using for years. I asked a detailed question about satisfaction ratings factor in the algorithm given what people have been seeing the last few months, I didn't really expect a detailed response but I was thinking maybe at least the canned message had changed.
 
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cbhours said:
Technically I might owe you donuts since the exact response is in this forum since it was the same old canned message they been using for years. I asked a detailed question about satisfaction ratings factor in the algorithm given what people have been seeing the last few months, I didn't really expect a detailed response but I was thinking maybe at least the canned message had changed.
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Yeah they're never going to answer that, I'm sure I still have my email from them with the same response you received. I'll look later today.
 
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