their wiki says I get it - is why I did it - spent 500 tokens - should i get a refund you think? here is direct paste from their Wiki
Spy / Voyeur
While a model is in a private show with another member, you may have the opportunity of watching the show at a cost of 20 tokens per minute (1 token every 3 seconds). You will receive all of the video and audio from the private show, but you will not have access to the private chat between the model and the member in private.
Note: If the ongoing Private Show is a TruePrivate, the Spying option is disabled.