Update: I talked to support, and it was because a guy bought my all video deal which is in my items section, but i never sent him the videos. Which I spaced out and didn't, so that is valid, haha. I was under the impression when I had set up the deal in my items rather than my store page, the videos went through automatically. But I guess maybe I was sending them manually before, I haven't been that active on ManyVids lately so whatever, brain fart.
Also shout out to ManyVids for closing the chat as soon as they told me this, before I could clarify anything about how the vids are sent. Thanks guys