Sorry to weigh in on this but it seems like you folks are still having trouble! Hopefully I can help: I had loads of trouble too and finally managed to get mine to work after about an hour of tearing my hair out...
1) The first thing that isn't made clear is that you need to download the Lovense BROWSER to use your toy, which is basically their standalone version of Chrome that they've customised to work with their products. Apparently the
browser extension that's available for Chrome - not the same thing - is patchy in Chrome itself. Hence, just use their browser which can be downloaded here:
https://www.lovense.com/cam-model/guides
You use this to log into CB or whatever your cam site of choice is, and operate your toy from there. NB: Choose the option on the left, NOT "Adding Extension manually". I tried both the Chrome and Firefox manual extensions and they did not work for me.
2) Download the app called Lovense Connect for your phone. Apparently there is another one they had but that's no longer supported. The one called 'Lovense Connect' has a pink icon.
3) Create a username and password to log into the Lovense browser, where you input all of your tip data and customise all of your toy options.
4) My workflow to get it all synced is as follows:
a) Turn on toy (I'm using the Edge)
b) Turn on Bluetooth on my phone, pair to my toy
c) Launch the Lovense Connect app on my phone, wait for my toy to connect to it
d) Launch the Lovense Browser
e) Load my cam site (Chaturbate, in my case)
f) Click the little icon in the top right that looks like a webcam, which is the Lovense Extension. When it goes orange you are good to go and everything should be synced up!
The site doesn't really explain the workflow which is: Toy > Connected to Phone via Bluetooth > Connected to computer via internet (from your phone)
I've never had to use one of their dongles, everything has always just connected via my LAN.
I've found that if I walk away from my phone too far my toy disconnects, and I have to pair it again. I've only ever had to use the QR scanner in the phone app a couple of times when it wouldn't establish a connection. It's fiddly, but sometimes turning the extension off and on again in the Lovense browser works! I hope this has helped someone.
If anyone has any questions let me know: I love my Lovense device and it has revolutionized my shows but it was
such a pain in the ass to get to work!