I understand. Believe me. The license wouldn't work for me. Impossible to see those tiny bottom lines. I had to take my passport, bend it back carefully, tape it flat, put powder on the shiney parts, and make the other half with the small passport photo the back. They disappear, so take screen shots of everything. The same happened to me, approved, then she wrote saying she told them not to, and nothing u say matters really. Fingers crossed. I have lost a lot of confidence in that site, and made another one my main one for now.