i was in pvt show with a model and it just cut off 20 credits into show.... i had purchased 100 credits.
then imlive sends me emails saying there was a technical problem and they now want me to send a pic of my id.to restore my account.
I find very questionable and wonder if it has happened to anyone else.... and if so were there any problems afterwards.
this is what they sent me....
Thank you for contacting ImLive.com Customer Service and reporting this matter.
Due to a technical problem we were unable to process your transaction. We were able to cancel the transaction before it had been submitted and fully processed; therefore, your credit card has not been charged for this purchase.
With regards to your query, it is important for us to verify your identity in order to secure both our Members and ourselves from any potentially fraudulent activities.
We therefore kindly ask that you send us a photocopy of an ID card you possess (Driver License, Passport) by mail (using a scanner)
Please scan your ID and send it via email to you to Imlive@usercompliance.com
Please add your account username to the scanned copy.
Upon the receipt and verification of your ID, your account will be reactivated and you will be most welcome to resume your membership of ImLive.com via credit card purchases.
Obviously, the information you forward to us will remain confidential and your documentation will be used only for the purpose of validating your identity with regards to your ImLive.com account.
Thank you for your understanding.
Sincerely James Wolfe Imlive.com User Compliance Department
then imlive sends me emails saying there was a technical problem and they now want me to send a pic of my id.to restore my account.
I find very questionable and wonder if it has happened to anyone else.... and if so were there any problems afterwards.
this is what they sent me....
Thank you for contacting ImLive.com Customer Service and reporting this matter.
Due to a technical problem we were unable to process your transaction. We were able to cancel the transaction before it had been submitted and fully processed; therefore, your credit card has not been charged for this purchase.
With regards to your query, it is important for us to verify your identity in order to secure both our Members and ourselves from any potentially fraudulent activities.
We therefore kindly ask that you send us a photocopy of an ID card you possess (Driver License, Passport) by mail (using a scanner)
Please scan your ID and send it via email to you to Imlive@usercompliance.com
Please add your account username to the scanned copy.
Upon the receipt and verification of your ID, your account will be reactivated and you will be most welcome to resume your membership of ImLive.com via credit card purchases.
Obviously, the information you forward to us will remain confidential and your documentation will be used only for the purpose of validating your identity with regards to your ImLive.com account.
Thank you for your understanding.
Sincerely James Wolfe Imlive.com User Compliance Department