ID being declined

[Madeline_Fine]

Hello! For the past two days I’ve been trying to get my age verified but it keeps declining saying that it could not be verified and to reach out to support with my person code. which I have but I haven’t received a response and I’ve tried several times in several different lightings and such. It’s starting to get very frustrating because I don’t know how to fix it. Any help or advice would be appreciated.
@punker barbie your help would be greatly appreciated my screen name is Madeline_Finee

 

[Squinkle]

When I had this issue with CB verification, it was because my phone wasn't activating the back camera properly. It was very blurry and unfocused. I clicked the button to switch to the front camera, and for some strange reason, it cleared up the back camera's image, and I was able to finish verification.

Try hitting the "switch to front cam" button. Maybe it will help you too.

 

[Anitata]

Hello! For the past two days I’ve been trying to get my age verified but it keeps declining saying that it could not be verified and to reach out to support with my person code. which I have but I haven’t received a response and I’ve tried several times in several different lightings and such. It’s starting to get very frustrating because I don’t know how to fix it. Any help or advice would be appreciated.
@punker barbie your help would be greatly appreciated my screen name is Madeline_Finee

There is a possibility that this particular identifier, for some reason, cannot pass automatic verification.You might want to try another ID, such as a driver's license or passport.

 

[Madeline_Fine]

There is a possibility that this particular identifier, for some reason, cannot pass automatic verification.You might want to try another ID, such as a driver's license or passport.

When I had this issue with CB verification, it was because my phone wasn't activating the back camera properly. It was very blurry and unfocused. I clicked the button to switch to the front camera, and for some strange reason, it cleared up the back camera's image, and I was able to finish verification.

Try hitting the "switch to front cam" button. Maybe it will help you too.

This might sound really dumb and I’m horrible with technology but how do I switch it because I haven’t seen that button before when scanning my Drivers License is there something specific I have to do

 

[punker barbie]

Hello! For the past two days I’ve been trying to get my age verified but it keeps declining saying that it could not be verified and to reach out to support with my person code. which I have but I haven’t received a response and I’ve tried several times in several different lightings and such. It’s starting to get very frustrating because I don’t know how to fix it. Any help or advice would be appreciated.
@punker barbie your help would be greatly appreciated my screen name is Madeline_Finee

We could not find an account with the given username. Please provide your username or ticket number so I may pass it along to our Support team.

 

[Madeline_Fine]

We could not find an account with the given username. Please provide your username or ticket number so I may pass it along to our Support team.

My username is madeline_finee and my person code is T6Z71x

 

[Squinkle]

This might sound really dumb and I’m horrible with technology but how do I switch it because I haven’t seen that button before when scanning my Drivers License is there something specific I have to do

Mine just looked like a rotating arrow near the bottom of the screen. It's been very long since I've verified on CB, so it may be different now, or not available with your phone.

 

[Madeline_Fine]

We could not find an account with the given username. Please provide your username or ticket number so I may pass it along to our Support team.

If my account can’t be found should I delete it and make a new one

 

[punker barbie]

If my account can’t be found should I delete it and make a new one

Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.

 

[punker barbie]

Hi @Madeline_Fine I have confirmed that the support team has responded to your inquiry. Ticket #23914460

 

[Madeline_Fine]

Hi @Madeline_Fine I have confirmed that the support team has responded to your inquiry. Ticket #23914460

Thank you so much!