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Help with my account issues

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Fla

Apr 27, 2022
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Dear @AmberCutie,

My passport expired and upon replacing, I keep gotting a decline error, it says I need to contact support for help but support has not been responsive.

Tickets number is : 20215712
Decline message:
‘The person you submitted ID for was already approved on this account. If you are replacing an existing ID with a newer ID, please let us know’

Kindly look into my issues thank you.
Kind regards
 

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  • Sorry to hear that.
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