From verified account to unverified

[Pia]

Hi, I have sent a message to CB support and @punkerbaby but I still wonder if that happens frequently or if that had happened to you before.
This is the situation, my boyfriend and I have been streaming for about 2 years now in our verified account but today suddenly is not verified and I wonder why. I've tried to upload my documents again but I received the following message from support:

"The age verification information that you submitted has been denied. Your age verification was declined for the following reason: The person you submitted ID for was already approved on this account. If you are replacing an existing ID with a newer ID, please let us know."

So, I don't know what's going on.
My boyfriend's documents have been approved too and we are really concerned since I repeat, we've been streaming for 2 years now.
Is really weird.
Ughh... we really wanted to give a rare Saturday show on CB, I think I'll go on my own to MFC since my vanilla job is every Saturday but today we were really excited about this show :'(

 

[AmberCutie]

Hi, I have sent a message to CB support and @punkerbaby but I still wonder if that happens frequently or if that had happened to you before.
This is the situation, my boyfriend and I have been streaming for about 2 years now in our verified account but today suddenly is not verified and I wonder why. I've tried to upload my documents again but I received the following message from support:

"The age verification information that you submitted has been denied. Your age verification was declined for the following reason: The person you submitted ID for was already approved on this account. If you are replacing an existing ID with a newer ID, please let us know."

So, I don't know what's going on.
My boyfriend's documents have been approved too and we are really concerned since I repeat, we've been streaming for 2 years now.
Is really weird.
Ughh... we really wanted to give a rare Saturday show on CB, I think I'll go on my own to MFC since my vanilla job is every Saturday but today we were really excited about this show :'(

Their process for submitting or updating age verification is severely flawed.

 

[cannababykush]

Double check expiry dates on the ids I noticed this can become an issue if something is out of date

 

[curvylat]

Hi! This happened to me today, did support help you? How was your issue fixed?

 

[aliceabsolute]

Agree w/@cannababykush!!

 

[Pia]

Hi... wow! almost a year ago and I still remember how I felt that day lol
Well, I sent a message to CB support (support@chaturbate.com ), explaining all this situation, I also messaged @punker barbie here and the problem solved by the evening.
CB sent me the following:
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Dear xxx,
Thank you for your email. This is an automated response to acknowledge receipt of your message. One of our customer service specialists will be in touch shortly. If you have any additional information to add to this case, please feel free to do so by replying to this email.

Thank you,
Support Bot
-------
I waited a few hours and then I got this:
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Dear xxx,
Sorry about that. We’ve confirmed your account xxxx is age verified and can accept tokens. Note that if anyone else is going to perform on cam with you, they must also add age verification on your account at http://chaturbate.com/accounts/age_verification/

Thank you,
Support
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We've been streaming since then, no problems at all.
Good luck!!