Hi. You said you're in US and doing direct deposit? Normally any number of hold-ups could cause issues delays here.. just to see another POV.. i am not defending any entity here or taking a stand, (well i really do hate banks, but)it's just information... there WAS a huge issue last week surrounding bank systems, FYI.
A Fed statement attributed the outage to “operational error.”…
arstechnica.com
Now if you would have been banned and then told you were not receiving coins, that's one thing, and i know you're freaking out cuz you were expecting it... the truth is you're just a number to them, and so is EVERY other cammer on the platform to a certain degree, and that probably won't change. It sucks that you felt worried enough to think that you were scammed, but even being just a number, the fact is they are a legitimate business and you will be paid in some way. I would make a habit of always screenshotting my withdrawal requests, etc. any time i did business online where i might be "worried." It's a good CYA (cover your ass) practice!
Washington's birthday was Feb 15th, so that probably put a lot of delays in the system, since that's a bank holiday.. and they got backed up processing due to this and got started by the 22rd, but adding a 1 day allowance for their 22nd of the month "by-date" (within the 2 to 7 days past 15th window).. your payment got put in the system late the 23rd and let's keep speculating that it got delayed on the 24th, no fault of their own.. and 1000s of payments are being rejected/sent back/etc..
So i see you talked to them on Friday... and they said it's coming and will be to your account within 24-48 hours, they probably should not have said that, since ACH will never post on a weekend.
the Automated Clearing House has a some what specific procedure they follow when they deposits, but aside fromthat the rest of it depends on your bank... So ifit's not there by 8:30am Central , then once again, depending on your bank... they generally do processing at 10:30-1 and then 2:30-4ish, so if your bank allows it could show up then.. if not wait until Wednesday at 8:30, if nothing is there, then there could be another delay... all really depends on your bank.
Banks can legally hold ACH deposits for up to 2 days, depending on some riff raff, more commonly a 24 hour hold... but usually no holds.
once again, it'll probably post after midnight tonight, or anytime after.. .but it's not there by 8:30am CST Wednesday, with all the information you have provided. then your bank is either holding it, or you made a mistake on the account numbers... OR there was some other random delay, but i doubt it, the ACH is pretty specific and serious about their regulations and requirements, so assuming it went there, your bank has a time limit to get it to you.
When you say checking your bank, are you looking at just the amount or have you opened your account in both the app or website and looked for any pending transactions? Without sounding like a broken record.. how they normally do it.. depends on the.... bank.
You don't have to tell me at all or specific, but if it's not there (already) may i ask what bank do yo use? Once again if it's a local bank just say local... but i know a bit about some banks.. and nothing about banks really at all, but perhaps i can say if i have had experience with them or what to expect...
Hope this clears up some issues that mayor may not have been involved in these delays, and what to expect in the future with ACH.
-l