Age verification with Jumio.

[CyberXGoddess]

Hello @punker barbie ! Can you help me please? I lost my previous account because of my ex studio that sold it to me and after requested it back through the chaturbate support. I created new one and can't pass the new age verification with Jumio. It made low qualified pictures of my national ID. After contacting the support this problem was solved but Jumio still doing bad selfie. My face is always not recognized. The support says I need to so it with my mobile phone camera and in well lid place. My camera is high qualified and I use lots of lighting. At last time Jumio shows a mistake page 9821. I can't understand what's going on. My chaturbate is cybergoddess_exe . Thank you for your time!

 

[CyberXGoddess]

Support advice to try it again and again. I noted that Jumio started to do good pictures of ID but still not ok with selfies. At the end it shows error page. Seems the problem is with Jumio. Probably I need to wait while it will be solved. Poor chaturbate technical workers, so many work...

 

[marthias]

Absolutely same with me no matter what i try same answer from support try with mobile phone i tried nothing work then they told me to try with webcam it did not work again so i think not more chaturbate :d

 

[CyberXGoddess]

Absolutely same with me no matter what i try same answer from support try with mobile phone i tried nothing work then they told me to try with webcam it did not work again so i think not more chaturbate :d

Seems we need to wait while they solve it.

 

[rockin_rod]

I had the same issue recently and wrote about it in another thread.
Support mentioned that the verification process is handled by Jumio rather than internally.
Interestingly, I noted the CB Verification page highlights that in submitting verification docs, you are agreeing to Jumio's Privacy Policy, yet there is no link to be able to go and read what that contains.
Not particularly helpful in assisting anyone decide to proceed or not, especially considering the sensitivity of photo ID, real names, addresses etc.
So I found it here, worth a read:

Online Services Privacy Notice | Jumio Privacy and Trust Center

Last Updated: March 31, 2024 This Privacy Notice (“Notice”) describes the privacy practices of Jumio Corporation, 100 Mathilda Place, Suite 100, Sunnyvale, CA 94086, United States (“Jumio” or “we”) concerning personal information collected in connection with Jumio’s verification and related...

www.jumio.com

 

[tolerancetolerance]

The answer is the same, then try from the phone, then try from the webcam. A passport is defined as a "copy of a passport" which says "Expired". My passport expires on 12/19/2025

 

[CyberXGoddess]

The answer is the same, then try from the phone, then try from the webcam. A passport is defined as a "copy of a passport" which says "Expired". My passport expires on 12/19/2025

Don't know about your situation but in mine seems the main problem that on my passport picture I had hyaluronic gel and Botox in my face. Now Im fully natural so need to do new document with fresh picture.

 

[CyberXGoddess]

Jumio is very sensitive to these things.

 

[tolerancetolerance]

Don't know about your situation but in mine seems the main problem that on my passport picture I had hyaluronic gel and Botox in my face. Now Im fully natural so need to do new document with fresh picture.

But the site does not want to understand this. Before was checking much more convenient. And because of this new test, they will lose a lot of models.

 

[CyberXGoddess]

But the site does not want to understand this. Before was checking much more convenient. And because of this new test, they will lose a lot of models.

Seems that not many models have troubles with Jumio so they don't.

 

[tolerancetolerance]

Seems that not many models have troubles with Jumio so they don't.

Well, lately there have been problems with verification and account ban, since this system suspected fraud if you uploaded the same document many times

 

[CyberXGoddess]

Well, lately there have been problems with verification and account ban, since this system suspected fraud if you uploaded the same document many times

Then better to try another sites. Webcam isn't only about chaturbate. Love this site but if it not opened for me anymore then I will work without it. It's a life, shit happens.

 

[CyberXGoddess]

By the way I uploaded the sane document about 20 times. They didn't ban me just gave advices how to do it. Supporters saw my pictures with my passport and agreed it's not fraud but can't do anything.

 

[tolerancetolerance]

By the way I uploaded the sane document about 20 times. They didn't ban me just gave advices how to do it. Supporters saw my pictures with my passport and agreed it's not fraud but can't do anything.

I upload 15 times for sure, writes: invalid Upload Russian Federation ID"

 

[CyberXGoddess]

I deleted those account so I'd like to close this thread.