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Account banned

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May 6, 2024
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Hello! I've been a model for several years now, and I'm having some support issues! My age verification documents were set to expire, so I emailed CB support asking whether I could use an internal passport as another form of government issued ID. They confirmed that an internal passport would be allowed.

However, when I submitted the photos of my internal passport, I was permanently banned. I would really appreciate any help. Thank you for taking the time to read this!

Username:

virtual_wafu37
 
Hello @virtual_wafu37 I have confirmed that the support team has responded to your inquiry. Ticket #23393950
Thank you for the incredibly fast response! Unfortunately, I haven't received any emails with that associated ticket number. So, I'm unsure if the response you mentioned refers to a previous email I received.

Would you mind providing the time and date of the response, if possible?
 
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Thank you for the incredibly fast response! Unfortunately, I haven't received any emails with that associated ticket number. So, I'm unsure if the response you mentioned refers to a previous email I received.

Would you mind providing the time and date of the response, if possible?
Ticket #23393950 received a response on May 6, 2024.
 
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Is there anything that I can do? I've read several posts saying a permanent termination is final, but I genuinely believe there is a mistake.

My reason for being banned according to ticket #23393950, is that my "identification does not comply with the Chaturbate Terms." However, I emailed beforehand asking whether that form of ID was acceptable. In support ticket #23382806, I was told "[y]es an internal passport will be accepted" and "for all regions [Chaturbate] [accepts] most government issued IDs and all passports." I then followed what support said and submitted the document that is considered and used as an internal passport in my country.

For this, I received a permanent ban. I can understand suspension until submitting proper documents, but a permanent ban is incredibly egregious. This ban will completely uproot my life, and the lives of my dependents.

I've been a Chaturbate streamer for 4 years, and it's become the center of my life. I'm currently displaced from my home country due to political reasons, and CB has been a vital source of international friends and financial support. Without CB, I will quite literally be left alone without any means of legal subsistence.

I apologize for trauma dumping, but I want you to understand that I'm completely devastated. If there is nothing you or I can do, then please let me know. @punker barbie I really appreciate that you're willing to be a resource to us, and if you did, that you took the time to read this.

Side note: Thank you to the moderator who sifts through the shit (including mine), just to give us a chance :h:
 
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Side note: Thank you to the moderator who sifts through the shit (including mine), just to give us a chance :h:
You Betcha Anna Kendrick GIF
 
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