Hey, guys, the same problem happened to me (acc stana_alex). I'm streaming along with my husband as couple. At us all documents have been confirmed and checked up. We did not do anything that violated the rules of the site.
The last time we were blocked because the man did not show his face (although he showed his face from time to time). I explained that he showed his face, and that, if necessary, he can always stream with his face in the frame. But now the support replied that for some reason his documents were deleted and I need to download the ID of another man (??).
But there is no other man and was not, we always stream together. Help, please, to solve this question. We will stream with the constant presence of his face in the frame, if necessary.