Accidentally purchased too many tokens

[Jcoolway30]

Hello, I hope someone can help with this issue:

I accidentally purchased way too many tokens (more than I can afford currently). I meant to purchase 100 tokens, but it defaulted to 4050 tokens .. can I get a refund on my remaining tokens (unspent). Thank you so much for the help. I apologize for the inconvenience and I hope you are able to see this. @punker barbie

 

[AmberCutie]

I accidentally purchased way too many tokens (more than I can afford currently). I meant to purchase 100 tokens, but it defaulted to 4050 tokens

We have had quite a bunch of posts about this same mistake recently. I am wondering what is happening to make it such an easy mistake? Maybe CB's design team should look at the token purchase page and see if there's some visual glitch/issue they could fix.

 

[Jcoolway30]

We have had quite a bunch of posts about this same mistake recently. I am wondering what is happening to make it such an easy mistake? Maybe CB's design team should look at the token purchase page and see if there's some visual glitch/issue they could fix.

I think it's because it defaults to the maximum purchase - even though one would assume it'd default to the lowest amount.

 

[Jcoolway30]

I think it's because it defaults to the maximum purchase - even though one would assume it'd default to the lowest amount.

We have had quite a bunch of posts about this same mistake recently. I am wondering what is happening to make it such an easy mistake? Maybe CB's design team should look at the token purchase page and see if there's some visual glitch/issue they could fix.

Do you know if they approve refunds? I believe they do.

 

[NotYou]

For some reason, it seems to not remember your last choice - I am sure it used to?
it remembers my payment method, but not the AMONT, for some reason.

When I open the "buy more" window, this is what it goes to instantly..
you would think it would at least remember the last amount OR preselect the lowest amount of 100, not 4050

 

[Jcoolway30]

For some reason, it seems to not remember your last choice - I am sure it used to?
it remembers my payment method, but not the AMONT, for some reason.

When I open the "buy more" window, this is what it goes to instantly..
you would think it would at least remember the last amount OR preselect the lowest amount of 100, not 4050

View attachment 93076

exactly, but I believe they do refunds on unspent tokens correct?

 

[punker barbie]

Please provide your username or ticket number so I may pass it along to our Support team

 

[Jcoolway30]

Please provide your username or ticket number so I may pass it along to our Support team

19868462, username is johnnyjjohn8. Appreciate you!

 

[NotYou]

exactly, but I believe they do refunds on unspent tokens correct?

They should do. Better you don't spend ANY of the tokens though, so hopefully you didn't spend any of them

 

[Garduskippa]

My first post here.
I had the same problem purchased 4050 instead of 100.
Contacted support: 3 hours later i had a complete refund.

 

[Jcoolway30]

@punker barbie quick question, do you know when I should expect to hear back?

 

[NotYou]

@punker barbie quick question, do you know when I should expect to hear back?

With CB Support... expect to be waiting 2 or 3 months, if you get it resolved before then, consider yourself very lucky and go play the lottery

 

[Life_Happens]

When this happens to me, both times they resolved it within a few hours. Brett is right, definitely spend zero tokens until then!

 

[punker barbie]

@punker barbie quick question, do you know when I should expect to hear back?

I have confirmed that our Support team has contacted you.

 

[Jcoolway30]

I have confirmed that our Support team has contacted you.

Thank you for the superb service !!

 

[AmberCutie]

Thank you for the superb service !!

Did they get your refund for ya?

 

[curious68]

For some reason, it seems to not remember your last choice - I am sure it used to?

I think it 'forgets' after a month or something.

 

[Finchomatic]

MIne always reverts to the upgrade account option. I like that it does. No accidental 4050 token purchase. (Happened to me as well when I was a non basic member)

 

[rockin_rod]

MIne always reverts to the upgrade account option. I like that it does. No accidental 4050 token purchase. (Happened to me as well when I was a non basic member)

View attachment 93095

Mine too, and always has been like this.
Not sure why for some users it's the opposite, unless somehow it's linked to spending history.
But if it is that, it's inversely linked as I regularly buy the higher discount package.

 

[bbbbadddd]

Mine used to default to the upgrade. Now it seems to hold what I last bought. Which usually is the 2025 package since no better discount beyond that. But I do buy relatively frequently.

 

[norcalmd]

Kind of interesting that on mobile, you have to select the amount.