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  1. xChloe

    Document not accepted

    Hi @Prabhh_ Can you please PM or email me (chloe@stripchat.com) regarding this? I need some more info from you (not only the nickname but name / email as well) so I can investigate this further
  2. xChloe

    Suspended for advertising on other platforms????

    Hello, thank you for reaching out. I checked the information on your request, and yes, the problem is advertising other platforms (most likely Fansly or Onlyfans), not ON them, of course. I will, in any case, clarify why my colleagues chose such obscure wording, but now I apologize for the...
  3. xChloe

    account suspended

    Please email me at chloe@stripchat.com (with your Stripchat registration email) and I'll answer in detail what you can try to do here.
  4. xChloe

    My account suspended again for no reason

    I replied to your e-mail; please check your mailbox. As far as I can see, the violation is very serious, and the account will remain blocked (you will not be able to create new accounts on the site either). I kindly ask you not to continue writing to me and not create new topics, as this is...
  5. xChloe

    Banned Model

    Please ask this model to contact me directly (chloe@stripchat.com) or my colleagues (if she does not speak English, I will be happy to provide contacts of other community managers). We are always ready to provide all information on this issue, but only directly to the chathost.
  6. xChloe

    account suspended

    Oh, if you have been broadcasting with an unregistered person for some time (even if it was only 5-10-15 minutes), that is a very serious violation. And yes, that is why your account has been blocked. Anyway, I will write to you personally if I have more information on your question.
  7. xChloe

    Wrongfully accused of sleeping

    I re-checked additionally: it's not a bug, but I confess it can all be very inconvenient for the model. We'll think additionally about how to improve this moment; thank you for sharing.
  8. xChloe

    Wrongfully accused of sleeping

    I am confirming that I have received your email, I will respond with assistance via direct email.
  9. xChloe

    A place for your ideas and suggestions

    It's great that this update has already been noticed and discussed :) You know how important your comments are for the site team; please keep sharing your ideas (and thereby improving Stripchat).
  10. xChloe

    Stripchat: Latest News, New Features & Important Updates

    In this case, I guess it's all about rotation: after sending a Paid message, you can only do a Free one again (you can't send two Paid mass messages in a row).
  11. xChloe

    Will I get my tokens back after a suspension?

    @Canadian_BBW yes, you got that right: if the block is temporary, all tokens will come back to you in full when the block ends. However, if you need help figuring out why the account was suspended, PM me (or email at chloe@stripchat.com), and I will do my best to provide as much information as...
  12. xChloe

    Private session video posted to my public vids section on Stripchat without my permission

    @RichardSimmonsSparkles it's sad to hear the situation turned out this way. I am assuming that @Sunshineseeker 's guess is correct, but I additionally want to help you understand what happened. Please PM me or email (chloe@stripchat.com) with your nickname / email on Stripchat. P.S. Anyway, I...
  13. xChloe

    Unable to delete model account that is linked to a studio account.

    Hey @gautammeenx Can you please PM or email me (chloe@stripchat.com) regarding this? I need some more info from you (not only the nickname but name / email as well) so I can investigate this further
  14. xChloe

    account verify

    Hello! Please contact our Spanish-speaking community manager at mackenzie@stripchat.com, mention the nickname and registration email and get all the information you need about this question :)
  15. xChloe

    Stripchat vs XHL Payment

    Sorry for the delay; I'm with you again. I double-checked everything, and yes, the following happened: - You paid for Ultimates status; - Then reached the Royal League; - Stripchat canceled your paid Ultimate membership and provided you Ultimate subscription for free for life. In that case...
  16. xChloe

    Stripchat vs XHL Payment

    @Maxi_P it sounds strange anyway. We'll check it out further and I'll PM you later. (sorry it's taking a little longer than usual, I have off days this week)
  17. xChloe

    Banned from chaturbate/permanent ban

    The answer above, but just in case, I'll repeat it :) 1. It is the model who decides whether to activate this option ("Allow Recording Public Shows") or not. 2. And it's the model who set the price for users to record their public shows.
  18. xChloe

    Stripchat vs XHL Payment

    This is not really my area of expertise, but yes, if you send me your nickname and email in PM, I'll see what I can do here :)
  19. xChloe

    Adding friends

    Whether or not to accept the request is up to you. Always. Friends can PM you first (nobody but friends and Ultimate users can do this), so you can "sell" access to your friends if you want (as @EmmaFox pointed out quite rightly). And you can also send paid mass messages to your friends and...
  20. xChloe

    Stripchat vs XHL Payment

    Good question, let me answer :) Site models can stream from only a few platforms: Stripchat / XHL / Mywebcamroom.com (the last one is for countries where SC is blocked). The wording "50%" was used, I guess, just to let the models know what percentage the site pays the models on average. But...
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