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  1. xChloe

    Hey Stripchat, why can't you match Chaturbate's token prices?

    The token cost is fixed for the models on Stripchat (and probably on CB, too). That helps models not think of how many tokens and how exactly the user bought.
  2. xChloe

    Hey Stripchat, why can't you match Chaturbate's token prices?

    That's an interesting comment; thank you. Please PM me an example of when a purchase by the same payment method for the same amount is more profitable on CB; I will forward this information to my colleagues if there is a significant difference.
  3. xChloe

    7 day ban! First offense

    Hi @Esoomy1 @Ozzie_ above answered exactly right: the model can contact my colleague mackenzie@stripchat.com (Email / Skype) and get all the necessary information personally from an official representative.
  4. xChloe

    Blocked account :(

    I always have a lot of respect for people who want to plan for everything! 😄 But if you want to prepare thoroughly, you can also duplicate the same information right in the chat and show a sign with your nickname and date to the camera (make something like a 🎬 maybe?)
  5. xChloe

    Blocked account :(

    There are many ways, and we always provide detailed instructions on how to do it. For example, my colleagues on the moderation team might ask for a photo of the model in the same outfit used during the last broadcast holding the paper with the current date in the same place, showing the...
  6. xChloe

    SC tokens and chat didn't appeared

    Thanks for letting me know about this situation; it does sound very frustrating. As far as I know, this can happen if a model uses a VPN or an anonymizer. But if it's not your case, please, PM your nickname and the type and version of the browser; I'll check everything additionally.
  7. xChloe

    Potential EXCESSIVE Credit Card Fraud

    Thank you for your reaching out; confirming that I received the letter and forwarded it to my colleague, who speaks not only English but also Spanish (which might be helpful in this situation). She will reply within the next 24 hours.
  8. xChloe

    Full name not encrypted / initialed / privacy-security , concern

    @777_JACKPOT thank you for your suggestion; you mentioned a very "delicate" and essential point. On the one hand, such information is indeed better to be hidden. On the other hand, it is very important when filling out payment information, choosing the right person before the broadcast, etc...
  9. xChloe

    Changing Payment method

    I am confirming that I have received your PM, let's continue there :)
  10. xChloe

    PM History Gone?

    All double-checked and found no restrictions for message history, hm. Can you remind me in the PM your nickname on the site and the nickname of the model(s) with which you see such a situation? Our tech team will look into it, and I will come back to you.
  11. xChloe

    Idea / Question regarding VR interface

    Yes, you got that right. Right now, only the Interactive Toy and Tip menus are available for users with a VR headset. Extensions are a different complex option, which should look organically in VR and not interfere with the 3D experience that the user gets. However, my answer is not a no - as...
  12. xChloe

    PM History Gone?

    @Life_Happens @Brett M I think we show a certain number of messages, but I'm afraid to provide wrong information. I'll check with my colleagues on Monday and get back to you!
  13. xChloe

    Extremely Concerned about Behavior of One of Your Models

    I am confirming that I have received your email I have already passed the information on to my colleagues, we will solve the issue.
  14. xChloe

    Extremely Concerned about Behavior of One of Your Models

    @ConcernedAboutModel please email me at chloe@stripchat.com
  15. xChloe

    Will I get my tokens back after a suspension?

    Answered, I think everything will be fine :)
  16. xChloe

    Photo id "blurry" , please help

    Please email me at chloe@stripchat.com using the same email as on Stripchat, I'll try to figure out what happened and help.
  17. xChloe

    7 day ban! First offense

    Hello! We don't usually "cut down" on blocking time, alas. But, as you may have noticed, we try to do our best not to ban accounts "once and for all" for many violations. In such cases, blocking is temporary (7 days or 30 days).
  18. xChloe

    My model account with a balance of 20,000 tokens was banned for the second time for a false reason!

    @muuymn I don't have the details of your question yet, but I really want to help you figure out what happened. Can you please PM me your nickname and registration email?
  19. xChloe

    Questions.. @ chloe / charlie

    Hello! Interesting questions, thank you! 1. As far as I know, accounts are not automatically deleted, but I will double-check that information and come back soon. 2. A user can have several accounts; of course, the main thing is to use different emails to register other nicknames. But a model...
  20. xChloe

    My favorite model account were disabled because she was tried and fell asleep,How she can solve this ban?

    Hello! Usually, the ban for sleeping online is temporary, not permanent. But in any case, your friend can contact me (chloe@stripchat.com), and I will give her all the information she needs.
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