Can't access account because I lost access to 2FA and email. Please help!

[ethf93]

Hi, I know my username and password but lost access to my 2FA code and my email associated with the account. Would it be possible to disable 2FA so I can access my account? Username is ethanf333

 

[punker barbie]

Hi, I know my username and password but lost access to my 2FA code and my email associated with the account. Would it be possible to disable 2FA so I can access my account? Username is ethanf333

I have confirmed that the support team has responded to your inquiry. Ticket #24339920

 

[ethf93]

I have confirmed that the support team has responded to your inquiry. Ticket #24339920

Thank you, what is needed from my end as the 2FA has not yet been disabled and I have lost access to my email account associated with my chaturbate account so I cannot receive emails there

 

[punker barbie]

Thank you, what is needed from my end as the 2FA has not yet been disabled and I have lost access to my email account associated with my chaturbate account so I cannot receive emails there

You will need to contact support@chaturbate.com for assistance

 

[ethf93]

You will need to contact support@chaturbate.com for assistance

Thank you @punker barbie I did contact support. I included my other email address that I have access to. I still haven’t heard back. Cheers

 

[ethf93]

You will need to contact support@chaturbate.com for assistance

@punker barbie hope you’re doing well. I still haven’t received a response from support. I’ve had the account for almost 4 years and would be able to answer any questions support may have to disable 2FA so that I can be able to access my account. Much appreciated

 

[punker barbie]

@punker barbie hope you’re doing well. I still haven’t received a response from support. I’ve had the account for almost 4 years and would be able to answer any questions support may have to disable 2FA so that I can be able to access my account. Much appreciated

I have confirmed that the support team has responded to your inquiry. Ticket #24342327

 

[ethf93]

I have confirmed that the support team has responded to your inquiry. Ticket #24342327

Unfortunately, I think they are responding to the email address I have lost access to and not the one I specified in my support request. Ive had my account for 4 years......what a shame

 

[darthro]

Unfortunately, I think they are responding to the email address I have lost access to and not the one I specified in my support request. Ive had my account for 4 years......what a shame

That account is gone

Unless you are a model or have been age verified they won't reply to any other email address without proof it is you.

They have no way of knowing if you are actually the account owner


For an example, I could say the same thing about someone elses account and they rightfully will not respond to any other email address other than the verified email address

 

[Vixxen81]

That account is gone

Unless you are a model or have been age verified they won't reply to any other email address without proof it is you.

They have no way of knowing if you are actually the account owner


For an example, I could say the same thing about someone elses account and they rightfully will not respond to any other email address other than the verified email address

Not entirely true. If pressed hard enough, OP can provide a picture of them with the date, the email address and something else specific to CB's requests for auth.

 

[ethf93]

Not entirely true. If pressed hard enough, OP can provide a picture of them with the date, the email address and something else specific to CB's requests for auth.

I know my username and password. I just can’t do the 2FA as it has been removed from my authenticator app and my email associated with my account is gone. I even know how many tokens I have, names of models I follow, and I’m sure they can ask other questions to verify it is me…