Account suspension due to technical error

[donuss]

Hello everyone !

I wanted to start a topic to share something that happened to me and see if anyone else has experienced something similar or what they think about it.

Recently, a model from my studio who streams on Stripchat was suspended because, due to a technical error, someone else appeared on the stream. The streaming software (OBS) was accidentally left running after being shut down, which caused someone else to appear without the model noticing. It was a complete oversight, with no ill intentions on the model's part.

I contacted support, but was told there was nothing they could do to reverse the suspension, which I understand given the site's policies, as they aim to prevent potential abuse or misunderstandings. However, I wonder if the platform should be a bit more flexible in cases like this—should a technical error really result in a permanent suspension?

I'm curious to know if anyone else has had similar experiences or if there’s anything that could be improved in how these types of incidents are handled.

What do you think?

 

[Maxi]

I see two excuses here:

1. Technical error
2. An accident

If OBS was left on by accident because of human error, that couldn’t be classed as an error with the technology.

Unless I’ve misunderstood you…

 

[donuss]

I see two excuses here:

1. Technical error
2. An accident

If OBS was left on by accident because of human error, that couldn’t be classed as an error with the technology.

Unless I’ve misunderstood you…

I understand your point, but I want to clarify that, in this case, it was not a “human error” as such. The model closed OBS correctly, but due to a technical glitch in the software, the transmission remained active even though the program was closed. That is, the software did not respond as expected and continued transmitting without the model noticing it.

 

[Maxi]

I understand your point, but I want to clarify that, in this case, it was not a “human error” as such. The model closed OBS correctly, but due to a technical glitch in the software, the transmission remained active even though the program was closed. That is, the software did not respond as expected and continued transmitting without the model noticing it.

If so, that is very bad luck but unfortunately you have no way to prove it to the support team…