Unjustified Account suspension

[Doubleseduction]

Hi, our name on chaturbate is doubleseduction. Me and my girlfriend have only been using the site for 3 weeks and have been suspended. We have an idea why this was. After ending a private chat on chaturbate we allowed my sister into the room because she needed something. However, because the stream said that we were away we assumed that it would be okay for her to enter. We know that we have to verify every user that comes on the screen so because she wasn’t being seen, as it said we were away, we thought it would be fine. We feel as if this suspension is completely unjustified as we were following all the rules so please can someone help us.

 

[Vixxen81]

No, you were not following all of the rules. She'll have to provide her ID to the site and be verified to get your account back.

 

[Doubleseduction]

No, you were not following all of the rules. She'll have to provide her ID to the site and be verified to get your account back.

Please can you explain why we are in the wrong? She was not seen by anyone so we do not understand why that is against the rules

 

[Doubleseduction]

Please can you explain why we are in the wrong? She was not seen by anyone so we do not understand why that is against the rules

I’m not trying to be rude we are just clueless

 

[Vixxen81]

I’m not trying to be rude we are just clueless

The only way you would have been able to "get away" with this is if you had muted your microphone. If CB hears another person's voice -- be it the television, your neighbor screaming their head off outside of your window or someone in the next room that isn't registered, they ban your account. I assume you spoke to her, or she spoke to you and it was picked up by the monitoring software. I hope for your sake that she's at least 18.

 

[Doubleseduction]

So they would have only been able to hear the voice and not actually see her because the camera was off because we were away? So once we get her Id how long will it take to reinstate our account

 

[Vixxen81]

So they would have only been able to hear the voice and not actually see her because the camera was off because we were away? So once we get her Id how long will it take to reinstate our account

Correct. First you need to officially email support requesting the reason for the ban and then once you get the response, upload her ID, respond to that email again and then wait. Could be 72 hours before it's unbanned.

 

[Doubleseduction]

Correct. First you need to officially email support requesting the reason for the ban and then once you get the response, upload her ID, respond to that email again and then wait. Could be 72 hours before it's unbanned.

We emailed them on Saturday via the request support page writing about the suspension and we are waiting for the reply. Do we need to specifically ask why we were suspended to get a reply faster?

 

[Vixxen81]

We emailed them on Saturday via the request support page writing about the suspension and we are waiting for the reply. Do we need to specifically ask why we were suspended to get a reply faster?

No, you don't have to do that, just sit back and wait. Sending more emails will only delay the process.

 

[Doubleseduction]

No, you don't have to do that, just sit back and wait. Sending more emails will only delay the process.

Okay thank you very much for your help. I hope I get a reply tomorrow maybe

 

[Vixxen81]

Okay thank you very much for your help. I hope I get a reply tomorrow maybe

You're welcome and good luck.

 

[Doubleseduction]

Is there anything I can do for them to respond faster as I sent the email on Saturday and now it is Tuesday? I really need my account back as soon as possible

 

[yummybrownfox]

You now have two different threads on this topic when you only needed this one thread, and Vixxen told you that you have to just wait, and don’t send them any more e-mails.

Tagging @punker barbie on this one. Good luck.

 

[Doubleseduction]

I know we are just worried. We haven’t sent anymore emails as I don’t want to slow things down even more haha. Thanks a lot

 

[Doubleseduction]

We have now had the person who spoke on our stream verify themselves on our account. Do we still just have to wait?

 

[Vixxen81]

We have now had the person who spoke on our stream verify themselves on our account. Do we still just have to wait?

Yes.

 

[punker barbie]

Hi @Doubleseduction Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.

 

[Doubleseduction]

Okay thank you do you know how long it will take for them to respond as we feel a bit in the dark and stressed by the situation

 

[Vixxen81]

Okay thank you do you know how long it will take for them to respond as we feel a bit in the dark and stressed by the situation

Stop. You will get an answer when you get an answer.

 

[Doubleseduction]

It’s been almost a week now why is it taking so long?

 

[Doubleseduction]

Do I need to do some kind of follow up email?

 

[punker barbie]

It’s been almost a week now why is it taking so long?

Hi @Doubleseduction Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.