Studio account suddenly was banned

[Asuna312]

Hello there @punker barbie
My studio account was suddenly banned and support team didn’t answer to me.
We work on CB for 3+ years and everything was good-so I don’t understand what happened

Unfortunately, I don’t have a ticket, but I have a number from conversation with team support: [6R0ZDN-4RW52]

Studio nickname is: asuna_san_x


Thank you a lot @punker barbie for your time and attention, hope you can help me and my models

 

[punker barbie]

Hello @Asuna312 I have confirmed that the support team has responded to your inquiry. Ticket #22740367

 

[Asuna312]

Hello @Asuna312 I have confirmed that the support team has responded to your inquiry. Ticket #22740367

Thank you a lot, but I don’t see any answer from the support team

 

[Asuna312]

Hello @Asuna312 I have confirmed that the support team has responded to your inquiry. Ticket #22740367

Sorry for disturbing you @punker barbie , but can you explain please-your reply means that I should wait for an answer from the support team or that they already answered to me? Because I still have no answer from them Thank you for your time and attention

P.S. If it helps, I can send you screenshots of my conversation with the support team (there was just my question and their auto replier and that’s all)