Stripchat: Technical Q&A

[Charlie_SC]

 

[Charlie_SC]

Without your assistance and feedback, our Support and Technical teams wouldn't be aware of some of the issues that you experience.

We would like to thank you in advance for alerting us of the problems you face and for allowing us to rectify them as promptly as possible.


Although not all problems are on Stripchat's end, and at times are due to the model/user internet, unrecommended browsers, old devices, etc.
our focus is always to make your time on our platform as smooth and pleasant as possible

 

[Charlie_SC]

What should I do when I see an issue, or I am having problems using the site? ​

• If possible, take a screenshot of the problem
• Immediately contact our Support Team

How do I contact the Stripchat Support Team? ​

• Click on the following link: https://support.stripchat.com/hc/en-us/requests/new
• OR..
• Send a new email from your registered email account to: help@stripchat.com

What information can I provide you with which will assist you? ​

1. Username:
2. Type of issue (explain the issue):
3. Browser name & version:
4. OS ( Windows/Mac/Linux):
5. Mobile Type (ie SamsungS22/iPhone13Pro):
6. OS (android version/IOS version):
7. Using VPN? Y/N:
8. If any tools are being used - OBS/ Lovense connect App / Extension (and their versions too):
9. Any screenshots which will provide us with a better understanding of the problem: (attach screenshots)

Where can I get more Stripchat Information? ​

• Stripchat FAQs: https://stripchat.com/help/