i was trying to get proof of insurance for my husband's schooling. we dont share the same last name and i was primary at the time. our insurance card didnt include anyone else's name on the plan for some stupid ass reason. i had to call CS and everyone i was speaking to had zero idea what i was talking about. it took several days of phone tag. i got so frustrated and handed the phone to my spouse because i didnt want to swear at the last woman i was talking with. he repeated what i asking for verbatim.
"no problem sir! what's your email and we can send it over right away!"