Proof of address

[joti]

Hello I have been uploaded proof of address but it keeps rejecting please can someone show example of the document needed and 90 days of it..coz I have try but it keeps rejecting am so much stress up.. please help me solve the problem and get verified..my nickname is Misscate.. thank you

 

[joti]

Hi fam
I have open streamate account but the problem Iam getting is proof of address I have been uploading the electricity bill with my nama and address but it keeps rejecting... please help am in Africa I really need to work on streamate please.. please try look into it please..am really stress up due to my house being closed because of the rent and I have two son's am really stress please am just asking for help of verification please.. will appreciate for your help.. thank you

 

[MarieElise]

Hi fam
I have open streamate account but the problem Iam getting is proof of address I have been uploading the electricity bill with my nama and address but it keeps rejecting... please help am in Africa I really need to work on streamate please.. please try look into it please..am really stress up due to my house being closed because of the rent and I have two son's am really stress please am just asking for help of verification please.. will appreciate for your help.. thank you

When you take your picture of the bill, your full name, the address, and a date have to be clear to read.
I had problems because I kept forgetting the date in the photo.

If that does not solve the problem...

Have you already tried to contact support? They can take a while, but they do eventually get back with an answer (as far I've experienced)?

smsupport@streamate.com

If you haven't already tried, you will also get a faster answer on the SM discord. If your model account is already opened, then I think you would have access to this. You find it following these steps ...

1) Login to your model account.
2) Go to the 3 horizontal lines, up in the top left hand corner, and click on them (see picture 2 below).
3) Go to "support" on drop down menu that appears (see picture 3 below). Click on it.
4) From there click on "streamate help" (see picture 4 below).
5) A whole new page will open up. From there click on this blue box (see picture 5 below).
6) Make sure your model name on your account, and your discord model name are the same.

 

[joti]

Thank you so much let me try

 

[joti]

I have already open the discord I hope I will get help from there.. thank you so much again

 

[joti]

In discord there is username and display name which one can I put on the same account as my account..display name or username

 

[prizenka]

I gave up. I don't have a bank account. My friend has a bank account and all payments go there. They also told me that I could provide proof of payment for the waste. The proof of payment for the waste was the part about the payment, the full name and address, and it wasn't enough. So I gave up.

 

[joti]

When you take your picture of the bill, your full name, the address, and a date have to be clear to read.
I had problems because I kept forgetting the date in the photo.

If that does not solve the problem...

Have you already tried to contact support? They can take a while, but they do eventually get back with an answer (as far I've experienced)?

smsupport@streamate.com

If you haven't already tried, you will also get a faster answer on the SM discord. If your model account is already opened, then I think you would have access to this. You find it following these steps ...

1) Login to your model account.
2) Go to the 3 horizontal lines, up in the top left hand corner, and click on them (see picture 2 below).
3) Go to "support" on drop down menu that appears (see picture 3 below). Click on it.
4) From there click on "streamate help" (see picture 4 below).
5) A whole new page will open up. From there click on this blue box (see picture 5 below).
6) Make sure your model name on your account, and your discord model name are the same.

This is the situation am right now I don't know what to do anymore..am stress so badly

 

[MarieElise]

In discord there is username and display name which one can I put on the same account as my account..display name or username

I'm not a discord expert. But if you are worried about it, then both to be safe.

 

[AudriTwo]

if you can get your bill in pdf form use that. if you don't have access to an online account, use the app AdobeScan to convert when you take a photo with your phone.

 

[joti]

if you can get your bill in pdf form use that. if you don't have access to an online account, use the app AdobeScan to convert when you take a photo with your phone.

Ok thank you